Customer Care/Technical Support Specialist

Accountabilities:

• Provide first-line technical and customer support for cloud applications and infrastructure services.


• Assist customers with issues related to SSL certificate renewals, license administration, and access management.


• Manage support requests through phone, email, and service management platforms while maintaining clear documentation.


• Monitor, triage, prioritize, and resolve support tickets according to established service guidelines.


• Escalate complex technical issues to DevOps or cloud engineering teams while keeping customers informed throughout the resolution process.


• Collaborate with internal technical teams and stakeholders to ensure timely issue resolution and customer satisfaction.


• Maintain visibility over ongoing incidents, support requests, and service progress across an international customer environment.


• Contribute to the continuous improvement of internal documentation and knowledge base resources.


• Deliver a professional, customer-focused support experience with strong attention to communication and responsiveness.

Requirements

• 2–3 years of experience in technical support, customer care, IT helpdesk, or a similar customer-facing technical role.


• Professional proficiency in both English and Dutch is required.


• Strong communication and interpersonal skills with the ability to assess customer situations effectively.


• Comfortable working in fast-paced support environments and handling high-priority incidents with urgency and professionalism.


• Basic understanding of cloud technologies, infrastructure support, and service management processes.


• Experience working with ticketing systems and troubleshooting workflows.


• Microsoft AZ-900 certification is preferred; willingness to obtain certification is encouraged.


• Problem-solving mindset with a proactive and customer-oriented approach.


• Ability to work independently while collaborating effectively with cross-functional technical teams.

• Competitive salary package.


• Remote-first and flexible work environment with a high level of autonomy.


• €400 home office setup allowance and ergonomic workstation consultation support.


• Career development opportunities with potential progression into engineering-focused roles.


• Dedicated time and support for professional learning and certifications during working hours.


• Personalized onboarding package including laptop and essential work equipment.


• Collaborative, inclusive, and supportive team culture.


• Access to engaging company events and in-person team gatherings.


• Opportunity to work with modern cloud technologies and experienced technical teams.

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