Customer Care Representative

Location: in our offices in Milan, on a hybrid working schedule (3 days/week in the office \+ 2 days/week working from home).

In this role, you will be responsible for:

• Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.


• Managing reintegration of technician bags and unloading of used parts via Purchase Pending Orders.


• Management of backorders and customer returns.


• Issuing and checking invoices in electronic format with possible resolution of anomalies.


• Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.


• Complaints management.

• Minimum 4\-5 years’ experience in Customer Service roles in commercial companies, preferably multinational; any previous experience in the healthcare/MedTech environment will be a plus.


• Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.


• Fluent knowledge and use of SAP required (ideally SAP 4/HANA); use of EDI (electronic data interchange) preferred.


• Excellent knowledge of Excel required (pivot tables, 'Vlookup' function).


• Aptitude for using advanced IT tools.


• Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.


• Aptitude for teamwork.


• Ability to withstand stress.


• Aptitude for customer satisfaction and continuous improvement of service and processes.

• Permanent contract, with attractive salary and benefit package


• Hybrid working schedule.


• Working within an international, proactive and innovative environment.


• Upskilling in a challenging but healthy competition atmosphere.


• Mentoring and a company investing in the professional and personal development of its people.


• Company with a purposeful mission.

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