Customer Care

Customer Care Advisor

Location: North Yorkshire
Hours: 40 hours per week
Salary: Competitive

We're looking for a proactive and customer-focused Customer Care Advisor to join a successful and growing business. This role combines customer relationship management, account development, and sales support, helping customers get the most from their equipment, parts, and service solutions.

Key Responsibilities

• Build and maintain strong customer relationships through regular contact and visits.


• Support customers with parts, service, maintenance plans, and warranty solutions.


• Identify new business opportunities and grow existing accounts.


• Work closely with internal teams to resolve customer queries and provide excellent service.


• Promote aftermarket products, service agreements, and special offers.


• Maintain accurate customer records and activity within the CRM system.


• Support customer events, demonstrations, and promotional activities.

What We're Looking For

• Minimum 2 years' experience in sales, account management, or customer service.


• Strong communication and relationship-building skills.


• Self-motivated with a proactive approach to sales and customer care.


• Good IT skills, including Microsoft Office.


• Full UK driving licence and willingness to travel.

Benefits

• Company pension scheme


• Company sick pay


• 24 days holiday plus bank holidays


• Birthday off


• Life assurance (3x salary)


• Ongoing training and career development


• Staff discount scheme


• Free on-site parking


• Health & wellbeing support line


• Healthcare cash plan

If you enjoy building customer relationships and delivering outstanding service, we'd love to hear from you.

This listing is from Reed. View original listing ↗