How many jobs are available in UK-Remote?

Currently 5 roles in UK-Remote on AlmostHired, across 1 different companies. Our data is updated daily.

Do roles in the UK offer remote work?

5% of roles in the UK allow remote work, either partial or full. To filter specifically for remote positions, use AlmostHired.

How do I know if I match this role?

Upload your CV — our AI compares your profile to the job requirements and gives you a precise match score, with matching and missing skills.

via ats_greenhouse · 29 May 2026 ·7 days ago

Customer Care Coordinator

plos

UK-Remote Remote

5 jobs in UK-Remote — and more nearby.

Upload your CV and see which ones actually match you.

Upload CV

<h2>*This position is fully remote/home based. Applications will be accepted from candidates based in the UK </h2>
<h2>Role Summary</h2>
The Customer Care division is committed to representing PLOS by delivering exceptional customer service through problem ownership, proactive engagement, integrity, and accountability that supports continuous organizational improvement. As the Customer Care Coordinator, you are part of an impactful international team that serves as the conduit connecting PLOS to our primary audience and delivering exceptional service to our customers. You are patient, empathetic, passionately communicative, and understand the value of effective communication skills.
In your role, you will be the primary point of customer contact, providing guidance, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency. You develop perpetual value by nurturing relationships through successful professional engagements that provide timely solutions and meaningful customer experiences.
As the Customer Care Coordinator, you are a confident and highly organized individual with superior business communications skills, motivated by a culture of continuous improvement. You are a natural team player, with the ability to collaborate effectively across teams and hold yourself accountable for meeting competing deadlines in a fast-paced environment.
You will report to the Customer Care Suite Manager, and work as part of the Publishing Operations team to maintain unfettered communication channels, and uphold excellent customer experience, especially for but not limited to authors, editors, and reviewers. You will adhere to response time benchmarks to protect brand integrity and ensure timeliness and quality of resolution and experience.
<h3>Responsibilities</h3>
Customer Service
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Manage high volume of incoming queries</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Identify and assess customers’ needs to achieve satisfaction</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Build sustainable relationships and trust with customers through open and interactive communication</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Provide accurate, valid and complete information</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Meet established team targets</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Handle customer complaints, provide appropriate solutions and alternatives within defined time parameters; follow up to ensure resolution</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Accurately track customer interactions to inform data analysis and evaluations</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Follow communication procedures and guidelines</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Take the extra mile to engage customers</li>
</ul>
Teamwork
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Filter customer queries to appropriate stakeholders and manage follow through and resolution.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Provide coverage for colleagues as necessary.</li>
</ul>
<h3>Knowledge and Skills</h3>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Proven customer support experience or experience as a customer service representative</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Strong professional communication skills and active listening</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Excellent time-management skills</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Focus on quality and attention to detail</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Familiarity with CRM systems and practices (Salesforce Prefered)</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">At least two years of Customer Service experience</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Excellent writing skills</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Salesforce experience</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Previous experience working in Publishing</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Previous experience working in a remote environment</li>
</ul>
<h3>Physical Requirements and Work Environment</h3>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Prolonged periods stationary at a desk and working on a computer.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Some national and international travel may be required.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Some flexibility to work across time zones.</li>
</ul>
The base salary range we’ve established for these positions is £24,000- £26,000. PLOS also offers a comprehensive benefits package summarized below.
 
UK: 
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Private medical insurance </li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Life assurance </li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Income protection  </li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Personal accident insurance </li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Pension with up to 1

This listing is from ats_greenhouse. View original listing ↗

Customer Care Coordinator

The market for this type of role

Frequently asked questions