Customer Care & Quality Executive (New Build / Housing)

We are supporting a leading organisation in the residential sector to recruit a Customer Care & Quality Executive to support customers following completion of their new homes.

This is a fast-paced, customer-facing role, ideal for someone who thrives in a busy environment and enjoys resolving issues, managing expectations, and delivering a high-quality customer experience.

You will play a key role in ensuring customers receive a smooth and positive experience during the defects and warranty period.

Islington or Camden (Hybrid after training)

£16.17 PAYE - £20.44 Umbrella

3-month initial contract (rolling)

The Opportunity We are supporting a leading organisation in the residential sector to recruit a Customer Care & Quality Executive to support customers following completion of their new homes.

This is a fast-paced, customer-facing role, ideal for someone who thrives in a busy environment and enjoys resolving issues, managing expectations, and delivering a high-quality customer experience.

You will play a key role in ensuring customers receive a smooth and positive experience during the defects and warranty period.

The Role You will be responsible for:

• Acting as the primary point of contact for customers in new build homes


• Managing defects and aftercare queries via phone and email


• Logging, tracking, and progressing defects through internal systems


• Liaising with contractors and delivery teams to ensure timely resolution


• Keeping customers fully informed throughout the process


• Managing complaints and ensuring high levels of customer satisfaction


• Supporting the setup of customer accounts post-completion


• Maintaining accurate records and producing reports where required

This role requires strong organisation and the ability to manage multiple priorities simultaneously

What We’re Looking For We’re keen to speak with candidates who have:

• Experience in customer service within property / housing / construction


• Exposure to new build, defects, aftercare, or warranty processes


• Strong communication skills (written and verbal)


• Excellent attention to detail


• Ability to manage multiple cases and deadlines


• Experience handling complaints or customer issues

Experience in shared ownership or new build housing is advantageous but not essential

Why Apply? • Join a busy, supportive team within a well-established organisation

• Gain exposure to new build residential delivery and customer experience


• Opportunity for contract extension


• High-impact role dealing directly with customers

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