Customer Care 1 year Internship - French & English Speaker
<p style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif;">Charging your car should feel as natural as charging your phone. That’s the future we’re building: a network of EV chargers where life happens. We don’t just install chargers. We <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">accelerate sustainable mobility. </strong>We <strong>ob</strong><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">sess over partnerships. </strong>We <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">grow</strong> <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">relentlessly</strong>: our network, our partners, ourselves.</span></p>
<h2 style="text-align: left; line-height: 1.1;" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><span style="color: rgb(0, 192, 243);">Don’t stop reading, the best part’s coming up 👇🏼</span></h2>
<p><strong>Internship details:</strong></p>
<ul style="text-align: left;">
<li style="font-family: arial, helvetica, sans-serif;" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><span style="font-family: arial, helvetica, sans-serif;"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Languages:</strong> French and English speakers (<strong>both mandatory!</strong>) / Portuguese, Spanish or Polish (nice-to-have)</span></li>
<li style="font-family: arial, helvetica, sans-serif;" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><span style="font-family: arial, helvetica, sans-serif;"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Location:</strong> This internship is <strong>on-site, in Lisbon</strong> at Amoreiras Square</span></li>
<li style="font-family: arial, helvetica, sans-serif;" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><span style="font-family: arial, helvetica, sans-serif;"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Contract Type:</strong> Internship - 6 months with possible extension or conversion to full-time</span></li>
<li style="font-family: arial, helvetica, sans-serif;" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><span style="font-family: arial, helvetica, sans-serif;"><strong>Salary:</strong> 920EUR gross monthly + 10.20 per/ day of meal allowance paid by Coverflex</span></li>
<li><strong>Working hours:</strong> 9-hour shifts between 7 AM and 10PM (Portuguese time) with 1 hour for lunch break, with two consecutive days off per week.</li>
</ul>
<h2 style="text-align: left;" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><span style="color: rgb(0, 192, 243); font-family: arial, helvetica, sans-serif;"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong"><span class="fabric-background-color-mark" data-background-custom-color="#dfd8fd" data-prosemirror-content-type="mark" data-prosemirror-mark-name="backgroundColor">How You’ll Shape Our Story:</span></strong></span></h2>
<p><strong>Key Responsibilities during the Internship:</strong></p>
<ul>
<li>Assist customers via multiple channels: calls, emails and more</li>
<li>Investigate and resolve issues by identifying root causes and solutions</li>
<li>Monitor our charging network and act quickly to address any incidents</li>
<li>Master various tools and knowledge bases to provide excellent support</li>
<li>Communicate effectively with internal teams and external partners</li>
</ul>
<h2 style="text-align: left;" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><span style="color: rgb(0, 192, 243); font-family: arial, helvetica, sans-serif;"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong"><span class="fabric-background-color-mark" data-background-custom-color="#dfd8fd" data-prosemirror-content-type="mark" data-prosemirror-mark-name="backgroundColor">This Is About You, Not Us 🫵🏼:</span></strong></span></h2>
<ul>
<li>Languages: Fluency in French and English (written and spoken), other languages like Portuguese, Spanish, or Polish are a big plus!</li>
<li>Empathy: You understand and care about the user experience</li>
<li>Communication: Excellent written and verbal skills, adaptable to various channels</li>
<li>Proactive Attitude: You work well independently in a fast-moving environment</li>
<li>Passion for Sustainability: Enthusiasm for electric mobility is a strong advantage</li>
<li>Location: Based in Lisbon or willing to relocate. Must be flexible to work rotating shifts.</li>
</ul>
<h2 style="text-align: left;" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><span style="color: rgb(0, 192, 243); font-family: arial, helvetica, sans-serif;"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">How you'll be Powered up?</strong></span></h2>
<ul style="text-align: left;">
<li style="font-family: arial, helvetica, sans-serif;" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><span style="font-family: arial, helvetica, sans-serif;">Free office snacks and unlimited coffee & Meal allowance for every worked day</span></li>
<li>Hands-on experience in a dynamic, multi-country operation.</li>
<li>A chance to develop professional communication and problem-solving skills in both English and Polish (Spanish, French and Portuguese are a plus).</li>
<li>Insight into the growing electric mobility sector.</li>
<li style="font-family: arial, helvetica, sans-serif;" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Possibility to turn into a Full-Time contract</li>
</ul>
<h2 style="text-align: left;" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><span style="color: rgb(0, 192, 243); font-family: arial, helvetica, sans-serif;"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">🧑🧑🧒🧒 Our Promise To You</strong></span></h2>
<p style="text-align: left;" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><span style="font-family: arial, helvetica, sans-serif;">The best solutions come from different voices. We’re building a culture where inclusion, respect, and equal opportunity aren’t policies they’re lived every day. At Powerdot, everyone has the space to speak up, challenge the status quo, and make a difference. At Powerdot, your voice powers the future, literally. </span></p>
<p> </p>
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