Customer Account/Project Co-ordinator

Job Summary
We are seeking a dedicated Customer Account/Project Co\-ordinator to join our team. The ideal candidate will serve as a key point of contact for clients, ensuring exceptional service and fostering long\-term relationships. This role involves engaging with customers to address their needs, resolve issues, and promote our services effectively. The position offers an opportunity to develop valuable skills within a dynamic and supportive environment.

Key Responsibilities

*Project Management:*

Manage bespoke projects– this will involve:

• Concisely interpreting and communicating the customer’s design brief to the Design Team


• Effectively liaising with print and production departments to manage the project


• Regular communication ref project status to the customer and updating them on progress


• Following sign off procedures, admin set up and sign off of samples


• Advising the customer of pricing structures, including set up and sampling costs

• Work closely with Managing Director to review, update and classify existing accounts in order to enhance current marketing activities


• Use Customer Relationship Management software to accurately record sales activity and diary planning


• Use Customer Relationship Management software to assist with set\-up and monitoring of sales campaigns

• Support wider Sales \& Marketing Team to service key accounts and requirements


• Generate sales reports to inform and guide proactive sales and marketing efforts


• Attend trade fairs where required and assist with follow\-up


• Routinely seek measurable continuous improvements to ensure best practice methods are established

• Provide friendly and efficient telephone support as part of a small team


• Help manage general business wide inboxes


• Actively seek and share information with relevant departments in order to provide speedy response to customer enquiries


• Log customer complaints and forward to relevant department manager

• Create a great first impression, and stay committed to this approach to ensure that customers have a memorable and enjoyable experience in all dealings with the company


• Listen attentively and respond promptly to the needs of the customer


• When communicating with customer by email, take care to ensure that the company’s image is portrayed in a professional manner.


• Use common sense and show empathy when dealing with difficult customers \- Be proactive when responding to customers’ complaints and take initiative to improve business processes to prevent errors and poor service/product quality


• Provide friendly and welcoming atmosphere to customers and colleagues a like


• Take initiative to ensure that services meets and where possible exceeds, expectations.


• Devote appropriate time to continuous professional development as required to support the enhancement of personal skills.


• Act as an ambassador for the company ensuring client confidentiality is always maintained


• Remain commercially aware throughout all business activities to ensure customer relationships are financially viable


• Ensure full awareness and compliance with relevant H\&S regulations – seek and help where necessary


• Follow company guidance for successful customer interactions.

• Attend, participate and meaningfully contribute to meetings, ensuring appropriate up to date information is communicated and acted upon


• Establish and maintain good relationships with all colleagues to develop a full understanding of the many facets of the business and its structure


• Work closely with colleagues from other departments to resolve customers queries promptly and effectively


• Always use appropriate language and tone to encourage co\-operation and maintain positive atmosphere


• Adopt service excellence principles in all communication, both internal and external and encourage customer focused culture in others


• Act with diplomacy in all dealings with both colleagues and customers to achieve the best possible outcome.

• Help to cover other administrative duties as required across all departments.

*Personal Qualities:*

• High level of Enthusiasm to grow and learn as part of a team


• Willingness to be involved across all areas of business


• Excellent written and verbal communication skills


• Strong time management and organisational skills


• Able to work as part of a team


• Professional approach and conduct


• High degree of commercial awareness


• Good negotiating and influencing skills

Pay: £28,000\.00\-£30,000\.00 per year

Benefits:

• Company pension


• On\-site parking


• Sick pay

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