Customer Account Manager
I am pleased to be working with a market-leading, Bolton-based client who are looking to add to their well-established team. They are looking for an attentive and proactive Customer Account Manager to join their operation on a full-time, permanent basis.
Role Purpose
This is an exciting opportunity for someone who enjoys building relationships, delivering excellent service, and supporting business growth within a busy multi-depot environment, working with National and B2B customers.
As the first point of contact for customers, you will play a key role in handling enquiries, processing orders, preparing quotations, and supporting both new and existing accounts. You will collaborate closely with internal teams, suppliers, and account managers to ensure a seamless customer experience while contributing to sales growth and profitability
- Salary ranges from £26,000 to £28,500
- Mon-Fri 08:30-17:00
- 32 days holiday inclusive of bank holidays
- Option to buy additional holidays
- Healthcare plan
- Progression and development opportunities
- Join a supportive, practical depot environment
- Hands-on, varied role with plenty of customer interaction
- Work closely with a friendly team across sales, operations, and workshop functions
- Respond to customer enquiries via telephone, email, and web platforms in a professional and timely manner
- Manage customer requests, quotations, purchase orders, and sales enquiries through to completion
- Build strong working relationships with National Accounts, Key Trading Accounts, and new customers
- Support the onboarding and adoption of B2B trade portal platforms
- Identify upselling opportunities and promote new products where appropriate
- Use CRM and Orderwise systems to accurately manage quotes, orders, and customer information
- Follow up quotations and record outcomes and lost sales reasons
- Process returns and credits in line with company procedures
- Liaise with suppliers regarding products, pricing, and parts enquiries
- Deliver excellent customer service and resolve or escalate complaints where necessary
- Maintain compliance with GDPR, Health & Safety, and company procedures
- Continuously develop product knowledge and systems understanding through training
- Previous experience in a customer service, sales support, or internal sales role (ideally within plant hire, construction, or groundcare sectors)
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to manage multiple tasks effectively
- A positive and professional approach to customer relationships
- Good IT skills and confidence using digital platforms and CRM systems
- Commercial awareness with the ability to identify sales opportunities
- A team player with strong attention to detail
- Ability to thrive in a fast-paced environment
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