Customer Account Manager
Up to £45,000 | Exceptional benefits - listed below | Derby - Hybrid | Permanent
We're recruiting for a Customer Account Manager to join a growing and ambitious team at a pivotal stage in its journey.
Want to be part of a business that is disrupting the national security market? Our client is a fast-growing UK sovereign technology company delivering innovative encryption and secure communications solutions to some of the country's most demanding customers. Combining deep technical expertise with an agile, customer-focused approach, they are challenging the status quo and proving that world-class capability can come from a dynamic and ambitious SME.
About the role:
We’re looking for a Customer Account Manager to support and grow our existing customer base.
This role sits at the centre of our customer facing functions, ensuring customers are well supported, opportunities are progressed and nothing falls through the gaps. You’ll be responsible for managing day-to-day customer interactions, supporting commercial activity and providing visibility internally on customer needs and feedback.
What we're looking for:
- Efficiently manage day-to-day transactions with existing customers
- Own and track support renewals
- Prepare and manage quotes, proposals and follow-ups
- Ensure opportunities and actions are progressed and closed out
- Gather and relay customer feedback and insight back into the business
- Provide customers with updates on delivery, progress and timelines
- Coordinate across internal teams to ensure consistent customer experience
- Identify opportunities for account growth and upsell, working with the wider team
- 25 Days Annual Leave
- Company pension (4%)
- 4x Death in Service
- EV car scheme
- Free EV charging
- Free annual Flu vaccinations
- Benefit platform with high street discounts
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