Customer Account Manager

Customer Account Manager

Join our growing team and make a real difference to our customers

We are a well\-established and successful specialist company with a strong reputation for the quality of our products, services and customer support.

We are now looking for an enthusiastic, professional and commercially minded Customer Account Manager to join our small, friendly team.

This is an exciting opportunity for someone who enjoys building relationships, working closely with customers and making things happen. You will take ownership of a portfolio of established B2B customers, becoming a trusted point of contact and helping to ensure they receive an outstanding level of service.

This is much more than a traditional account management role. You will have the opportunity to develop long\-term customer relationships, identify new opportunities within existing accounts and play an important part in growing our business.

What will you be doing?

You will take responsibility for a portfolio of existing commercial customers, making sure they receive a professional, responsive and consistent service.

Your role will include:

• Building strong, long\-term relationships with our customers.


• Acting as a key day\-to\-day contact and developing a real understanding of each customer's requirements.


• Conducting regular customer account reviews and identifying opportunities to improve the customer experience.


• Supporting customer onboarding, training and implementation.


• Responding to customer enquiries and taking ownership of issues through to resolution.


• Identifying upselling and cross\-selling opportunities within existing accounts.


• Developing opportunities and contributing to revenue growth.


• Maintaining accurate customer information and activity within our CRM system.


• Handling confidential and commercially sensitive customer and company information with professionalism and discretion.


• Working towards agreed KPIs and account management objectives.


• Gathering customer feedback and sharing useful insights with the wider team.


• Working closely with colleagues across sales, training, accounts, dispatch and operations.


• Attending off\-site customer visits, conferences and other role\-specific events where required.

We are looking for someone who genuinely enjoys working with people and takes pride in delivering a great customer experience.

You will ideally have previous experience in Account Management, Customer Success or a similar B2B customer\-facing role, together with a proven ability to build and maintain strong commercial relationships.

You will be:

• Friendly, professional and confident when dealing with customers.


• Naturally proactive and someone who takes ownership.


• Commercially aware and comfortable identifying opportunities to grow existing accounts.


• Highly organised, with excellent attention to detail.


• A strong communicator and relationship builder.


• Trustworthy and able to handle confidential information appropriately.


• Confident using CRM systems and working with targets and performance measures.


• A good problem solver who enjoys finding solutions.


• Comfortable working independently whilst being an important part of a small team.


• Curious and willing to learn.

Our products and services are specialist, so you will need to be comfortable learning technical information and explaining it confidently to customers.

Don't worry if you don't already have technical expertise. A formal technical qualification is not required. What matters is your willingness and ability to learn.

We provide comprehensive product and role\-specific training, giving you the knowledge and practical skills needed to understand our products, systems, processes and customer requirements.

Why join us?

This is an opportunity to join an established company where you will become a valued member of a small, supportive team.

You won't simply be another number in a large organisation. Your contribution will be visible, your ideas will be valued, and you will have the opportunity to build genuine relationships with our customers and colleagues.

You will also have the opportunity to:

• Build and develop your own portfolio of customer relationships.


• Make a genuine impact on customer satisfaction and business growth.


• Develop your commercial and account management skills.


• Build valuable knowledge of specialist products and services.


• Attend customer visits, conferences and industry events.


• Receive structured training and ongoing development.


• Develop your career within an established and growing business.

Position: Customer Account Manager
Hours: Monday–Friday, 8:30am–5:00pm
Location: Office\-based
Training: Comprehensive initial training and ongoing development
Benefits: Company pension scheme

Ready for your next opportunity?

If you're an experienced Account Manager who enjoys building relationships, finding opportunities and making a real difference to customers, we'd love to hear from you.

Come and join our team and become an important part of the next stage of our company's growth.

Pay: From £30,000\.00 per year

Benefits:

• Company events


• Company pension

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