CRM & Omnichannel Manager – E-commerce, Revenue & AI
At Netenders, a global leader in wholesale blank apparel, you'll own the full customer lifecycle, connecting Marketing, Sales and Customer Service into one revenue engine. Your mission: turn CRM into a measurable growth driver, powered by AI.
Your day\-to\-day:
- Run and optimize Klaviyo flows, Salesforce lead scoring, and loyalty/retention programs
- Build AI\-driven workflows: lead scoring, segmentation, next\-best\-action, predictive reactivation
- Oversee phone channels : call tracking, missed\-call recovery, lead attribution
- Turn customer data into personalization, reporting, and revenue
- Own your numbers: conversion, repeat purchase, AOV, CLV, response times
- Strong hands\-on experience with Klaviyo (or equivalent) and Salesforce
- Practical use of AI in CRM/marketing (Agentforce, Einstein, ChatGPT or similar)
- E\-commerce background, ideally with telephony/call tracking exposure (e.g. Aircall)
- Analytical, hands\-on, comfortable owning strategy from design to results
- Fluent English; other European languages a plus
Faster lead response, higher quote\-to\-order conversion (target: 20%), stronger repeat purchase and loyalty revenue, all measurable, all yours to own.
What we offer:
Competitive salary \+ performance\-based bonus, depending on experience.
Hybrid setup, with 16 home office days per quarter
23 vacation days
️ Meal vouchers · Health insurance · ️ Gym access
Friday brunch · Quarterly team buildings
Nice office in central Barcelona · Pet\-friendly office
Interested? Apply or reach out directly.
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