CRM Consultant_Dynamics 365

Job Description

As a D365 Customer Engagement (CE) Developer, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You’ll solve problems using CRM solutions as you liaise between Avanade clients and project teams made up of Project Managers, Back\-End and Front\-End (UX) Architects, and other CE professionals. This role provides the opportunity to work for Microsoft’s \#1 partner with an unrivalled focus on personal development and training in both technology and softer consulting skills.

Together we do what matters.Key Responsibilities:

• Consult and advise our clients and internal stakeholders on uses of technology to solve business problems


• Perform application development, complex code development, application testing, and component design


• Write technical specifications and collaborate with the functional team to ensure requirements are understood


• Prototype, configure, and test respective business processes


• Enable the design of conceptual architecture and technical solutions


• Use key performance indicators (KPIs) to measure and test the quality of projects


• Improve your clients business by identifying potential challenges and supporting continuous improvement through their CRM system

• Dynamics CRM Customer Service


• Unified Service Desk


• Desirable:


• Genesys CTI Integration


• Experience analyzing, designing, developing, implementing and maintaining Microsoft Dynamics CRM and Power Platform application code


• Typescript/Javascript


• Plugins, custom actions


• Power Automate/Workflows


• Client management skills and the ability to work with customers to develop and manage an action plan


• Collaborated with global teams on CE technology implementation and maintenance projects


• Strong consulting skills and client\-facing experience with an implementation partner and/or end user


• Bachelor’s degree, or its foreign equivalent, in Computer Science, Computer Engineering, Management Information Systems, or equivalent relevant work experience

• Analytical, curious, agile


• Team player and good communicator


• Problem\-solver, patient, quality\-driven


• Self\-motivating


• Innovative mindset

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