Credit Controller

Exciting opportunity for a Credit Controller to be part of something rewarding, working amongst a team passionate about delivering results, both amongst the care team for positive resident outcomes, and the wider group functions to ensure the business continues to strive.

Role Summary

Tanglewood Care Homes is a well\-established, successful, and rapidly growing group of care homes, committed to delivering outstanding care to its residents.

The Finance Team plays a vital role in supporting this mission by ensuring strong financial control, accurate reporting, and a high standard of service to both internal and external stakeholders.

The primary focus of this role is to drive effective and timely cash collection, ensuring the financial stability and cash flow of the business.

The postholder must exercise a high degree of professionalism, discretion, and sensitivity. The role requires a balanced approach with a strong focus on credit control and cash collection whilst maintaining empathy and an understanding of the care environment in which Tanglewood Care Homes operates.

Key Responsibilities

Credit Control

• Proactively chase outstanding payments mainly via phone however using email, and written communication to support as necessary.


• Escalate overdue accounts where necessary


• Maintain a clean and accurate ledger

Cash Flow Management

• Support forecasting of cash inflows


• Work to reduce debtor days (DSO)


• Identify and report potential bad debts

Customer Relationship Management

• Build and maintain strong relationships with customers


• Handle queries relating to invoices or payments promptly and professionally


• Negotiate payment plans where required

Compliance \& Reporting

• Ensure adherence to internal credit policies and procedures


• Prepare regular reports on debtor status and collection performance


• Assist with audits and financial reporting as required

Other Duties

• Supporting the wider finance team with ad hoc tasks and projects as required


• Contributing to continuous improvement of finance processes, controls, and team ways of working

Key Performance Indicators (KPIs)

• Reduction in debtor days (DSO)


• Percentage of overdue accounts


• Cash collection targets achieved


• Accuracy of accounts receivable records

Person Specification

Essential Skills \& Attributes

· Excellent communication skills and a collaborative team‑focused approach

· Strong attention to detail and accuracy

· Previous experience in a credit control role

· Ability to prioritise and manage workload effectively

· Good analytical and problem\-solving skills

· Proficiency in accounting software and Microsoft Excel

· Resilient and assertive with a professional manner

· Proactive, flexible, and solutions‑oriented mindset

· Quick learner, able to adapt and add value rapidly

Desirable

• Finance qualification desirable

This position is working full\-time, Monday \- Friday. There is an office based in Manvers which will be used as the base however days at home can also be granted accordingly.

We have the option to discuss a permanent, or temporary role to suit the situation of the successful candidate.

Pay: £28,000\.00\-£30,000\.00 per year

Benefits:

• Casual dress


• Free parking


• On\-site parking


• Work from home

Work Location: In person

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