Credit Controller

Role overview

As Credit Controller you will play an important role within the credit control department in meeting cash flow requirements with a strong emphasis on building and maintaining client relationships ensuring service standards are of the highest level.

Essential Duties:

• Opening new accounts and responsible for the day\-to\-day management of your customer base.


• Establish and maintain internal and external customer relationships at all levels in a calm and professional manner.


• Ensure as necessary all calls, letters, statements and follow up actions are carried out in order to bring the matter to the customer’s attention to obtain payment of due/overdue depts.


• Ensure the timely and pro\-active co\-ordination of payments in relation to cash collection and aged debt reduction.


• Resolving queries both internally and externally around outstanding invoices.


• Agree, negotiate, and enforce re\-payment plans.


• Liaise directly with the Credit Control Manager to escalate issues with payment for 3rd party collection agencies.


• Maintain customer records notifying the relevant department of changes required and logging and dealing with queries.


• Managing credit limits in\-line with relevant authorisations and escalate where required to the Credit Control Manager.


• Ensuring processes are followed as part of the collection requirements, account reconciliation and payments.


• Have a flexible approach to an ever\-changing workload with the ability to prioritise.


• These duties are not exhaustive and may vary from time to time, depending on the needs of the business.

• Minimum of 3 years’ experience working in a credit control/cash collection role and ideally in a sales driven environment. MICM preferred but not essential.


• Competent with Microsoft Office products especially Excel and experience of using finance systems (IBCOS).


• Have an excellent telephone manner.


• Team player with proactive positive attitude and strong organisational skills.


• A systematic approach and an eye for detail.


• Ability to influence, negotiate and make judgements on need for consultation and escalation.

• Company pension scheme.


• Company sick scheme.


• 24 days holiday plus bank holidays.


• Day off for your birthday.


• Life insurance x 3 salary.


• Tailored career path.


• Manufacturer training.


• Employee uniform.


• Staff discount on showroom items.


• Free on\-site parking.


• Health and well\-being support line.


• Employer funded Cash plan to support with covering employees’ regular healthcare expenses.

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