Credit Controller

Working within the Private Care Division of the world famous Royal Marsden Foundation Trust you will be working within a Billing and Credit Control team based in Wallington, Surrey. We are looking for someone to work with us as part of the team responsible for the collection of all invoices in respect of patients attending the hospital for treatment privately, sponsored by Private Medical Insurers and also self\-pay patients. The successful candidate will need to be methodical, accurate, good Excel skills and have an excellent attention to detail. Excellent communication skills, both oral and written, are required as the post involves direct contact with sponsors, patients and staff at all levels.

The post holder will be required to work as part of the team responsible for ensuring that all payments owed to the Trust in respect of Private Medical Insurance Companies, Self\-Funding Patients are collected promptly and in accordance with the Standing Financial Instructions and the Standard Operating Procedures.

The post holder will be responsible for liaising with the Admissions and Accounts office in respect of billing queries to ensure that any issues are resolved quickly and efficiently.

The post holder will be expected to adopt a professional and caring attitude, with a polite and courteous manner in all aspects of communication.

The Royal Marsden NHS Foundation Trust is a world\-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on\-going achievements.

For further information please refer to the job description and personal specification

To manage your own portfolio of ledgers.

To pursue overdue invoices by telephone, email \& letter within agreed timescales.

To maintain accurate records of all investigative activity.

To be responsible for querying shortfalls made by the private medical insurers (PMI’s) or other sponsors where necessary.

To be responsible for writing to all patients promptly where a shortfall in payment is their responsibility. This may be due to an excess, or items not covered under the terms and conditions of the patient’s policy.

To be responsible for resolving all unallocated credit on various accounts, ensuring that, before allocation, the payee is responsible for payment of the invoice.

To be responsible for checking all receipts daily to ensure that the correct patients’ accounts have been credited and that payment has been made in full.

To be responsible for ensuring that, where payment of an account has been made in error, the credit is refunded back to the payee.

To be responsible for running daily debtor reports which list invoices overdue for payment.

To deal with queries from patients, PMI’s and other funding bodies, ensuring that all details of progress are recorded on the computerised system used by the Private Patient Team.

To liaise with PMI’s and all other sponsors monthly to ensure prompt and correct payment of accounts.

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