Credit Controller (Maternity Cover)
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Cygnet Health Care is one of the UK’s largest independent providers of mental health care. Cygnet is looking to appoint a Credit Controller to join our growing Head Office Finance team based in Kingshill office.
Please note this is a 12 months’ FTC covering Maternity Leave.
Purpose of the role:
This is a role within the Healthcare Credit Control team as a Credit Controller working on the FT ledger. This role ensures all revenue is collected in a timely fashion on a high volume/high value ledger and dealing with the associated queries that come up.
Responsibilities will include but are not limited to:
- Chasing debt by email and sometimes phone. You will have a set of accounts to chase, and ensure all invoices are chased and paid in accordance with our payment terms.
- Ensuring overdue debt is kept to a minimum with clear status notes and plan on next steps.
- Dealing with a high level of complex queries and following the query resolution and escalation process.
- Raising credit requests in line with the credit note policy in a timely manner.
- To identify any potential delays or high\-risk issues on an account and discussing this with the Senior or Credit Control Manager.
- To attend weekly 1:1’s with the team manager to go through a debtor review, ensuring the monthly cash targets are being achieved.
- Good eye for reconciliation and analysis of large groups of data.
- Building good relationships with customers and ensuring an efficient service is being delivered.
- Being able to manage and prioritise your workload in a busy environment.
- Supporting all team members when necessary and during key financial periods.
- 2 \- 3 years’ experience of credit control is desirable. Also experience of accounts receivable procedures would be beneficial.
- Working with large data sets, comfortable with manipulating excel spreadsheets.
- Attention to detail.
- Curious approach to tasks and queries.
- Accuracy with large data sets.
- Microsoft Office applications.
- Ability to prioritise own workload and thrives on ownership.
- Persistence and determination.
- Team Player.
- Strong communication and relationship\-building skills to handle challenging customers conversations and internal queries.
- A willingness to learn
- Strong communication and relationship\-building skills to handle challenging customers conversations and internal queries.
- Salary of £33,000 per year
- Hybrid working with 2 days in the office and 3 days WFH
- Strong career progression opportunities
- Expert supervision \& support
- Employee referral scheme
- Contributory pension scheme
- “Cycle to work” scheme \& employee discount savings
- Blue Light discount card
- 25 days annual leave plus an additional paid birthday \& anniversary day leave.
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