Credit Controller
About The Role
To minimise bad debt and maximise profit, through both proactive activity and recovery activity, ensuring prompt payment of invoices in accordance with Company Credit Management Policies, practices and procedures to achieve targets set
Accountabilities
- Operate both a proactive and recovery approach to the ledger.
- Regularly contact customers via telephone and e\-mail in respect of overdue balances.
- Facilitation of Payments in Advance from high risk or “cash only” customer accounts
- To liaise with Sales, Customer Experience and other internal stakeholders in respect of outstanding queries/requests.
- To liaise with Central File Maintenance in respect of customer account details.
- Complete and adhere to department workflow processes on customer refunds and credit limits
- Establish and maintain relationships with customers.
- Work collaboratively with Credit Management team and internal stakeholders to ensure resolution of customer queries and achievement of targets
- Attend twice monthly credit ledger review meetings, identifying potential risks for escalation
AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. Our ability to shape the future of healthcare depends on the passion and hard work of our people.
- 25 days Plus Bank Holidays
- Company Sick Pay
- Pension Scheme
- Long Service Awards
- Death in Service
- Discounted Shopping Platform
- Employee Assistance Programme
- Excellent Career progression with full ongoing Support
- Onsite parking with excellent working conditions and transport links. (Check out the map to find our exact location).
About You
- Experienced Credit Controller or customer service specialist within a business to business environment
- Confident communicator both verbal and written
- Problem Solver
- Ability to meet deadlines and work under pressure
- Team player
- Ability to achieve objectives / targets set
- Ability to organise own workload and prioritise
About Us
At AAH, you’ll be part of a team playing a vital role in one of the UK’s largest pharmaceutical and healthcare distribution networks. Every day, we make a difference in millions of lives by delivering lifesaving medicines from our network of branches to pharmacies, hospitals, and GP practices across thousands of communities.
We operate with purpose and integrity, guided by our ICARE values, and are proud of the inclusive, collaborative culture we’ve built. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued goods.
As part of our commitment to responsible business practices, we’re actively working to reduce our environmental impact. From modernising our delivery fleet and optimising routes to minimising waste and improving energy efficiency across our operations, we’re supporting a more sustainable future for the communities we serve.
We are an equal opportunities employer, committed to diversity and inclusion. Our person\-centred approach to recruitment ensures a fair and welcoming experience, free from discrimination and bias. If you require any reasonable adjustments due to a disability or medical condition, please let our recruitment team know so we can support you throughout the process.
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