Credit Control, Finance & Legal Manager

RVA Surveyors is an established business rates reduction specialist. We work with businesses across the UK to identify opportunities to reduce their business rates liability.

We are a growing business with a friendly, professional working environment and a strong focus on delivering results for our clients.

This is an exciting opportunity for an experienced finance and credit professional to take ownership of an important area of the business and play a key role in its continued development.

About the role

We are looking for an experienced and highly organised Credit Control, Finance \& Legal Manager to join our growing team.

This is a key role within the business, combining credit control, finance and legal collections. You will take ownership of the day\-to\-day financial and debt recovery functions, whilst supporting the wider business and ensuring that robust processes are in place to protect cash flow and maximise collections.

We are looking for someone who is confident working independently, enjoys taking ownership and is equally comfortable managing a team and getting involved in the detail themselves.

This is not a role for someone who simply wants to delegate. You will need to be hands\-on, commercially aware and confident making decisions and dealing with challenging situations.

Key responsibilities

Credit Control \& Collections

• Take overall responsibility for the Credit Control function and the effective collection of outstanding debts.


• Manage, support and develop the Credit Control team.


• Monitor outstanding debt and ensure accounts are actively progressed.


• Establish clear priorities and escalation procedures for overdue accounts.


• Handle complex and high\-value debt recovery cases.


• Make and oversee telephone calls, emails and other forms of payment chasing.


• Negotiate payment arrangements where appropriate.


• Monitor team performance against agreed collection targets and KPIs.


• Identify and address recurring issues affecting payment.


• Work closely with other departments to resolve account queries and remove barriers to payment.


• Escalate appropriate cases through the legal recovery process.

• Oversee day\-to\-day financial administration relating to sales ledger and credit control.


• Maintain accurate financial records and ensure transactions are correctly recorded.


• Carry out and oversee reconciliations.


• Assist with month\-end procedures and financial reporting.


• Monitor cash flow and provide accurate information to management.


• Work closely with the external payroll/accounting support where required.


• Support the transition and ongoing development of financial systems, including Xero.


• Identify opportunities to improve financial processes and introduce greater automation.


• Ensure financial procedures are followed consistently and accurately.

• Oversee the progression of debts requiring legal intervention.


• Work closely with the internal Legal team to ensure cases are progressed efficiently.


• Review and monitor legal recovery cases and associated deadlines.


• Ensure appropriate evidence and documentation is maintained.


• Liaise with external legal representatives where necessary.


• Recommend appropriate action on difficult or disputed accounts.


• Maintain accurate records of legal cases and outcomes.

• Provide day\-to\-day leadership and direction to the Credit Control function.


• Set clear expectations and monitor individual and team performance.


• Coach and develop team members to improve confidence, capability and collection results.


• Identify training requirements and ensure appropriate support is provided.


• Conduct regular reviews of workload, performance and priorities.


• Lead by example and be prepared to get involved operationally when required.


• Work closely with senior management to identify financial risks and opportunities.

We are looking for someone who doesn't simply accept that "that's the way we've always done it."

You will be expected to:

• Review existing processes and identify inefficiencies.


• Introduce improvements that increase collection rates and reduce administration.


• Explore opportunities to automate routine payment chasing and financial processes.


• Develop clear procedures and controls.


• Improve reporting and visibility of outstanding debt.


• Make better use of Xero and other systems.


• Help the business become more efficient, commercially focused and financially robust.

You will ideally have previous experience in a Credit Control Manager, Finance Manager, Credit Manager, Finance \& Administration Manager or similar role.

You will need:

• Strong credit control and debt recovery experience.


• Good understanding of financial processes and reconciliations.


• Experience managing or supervising a team.


• Confidence dealing with difficult conversations and challenging customers.


• Strong attention to detail and excellent organisational skills.


• Good commercial awareness.


• The ability to analyse information and make sound decisions.


• Confidence using accounting software, ideally Xero.


• Excellent written and verbal communication skills.


• A proactive approach to problem solving.


• The ability to work under pressure and manage competing priorities.


• A hands\-on approach — you won't be afraid to pick up the phone, chase a debt or work through a problem yourself.

What we are looking for

Most importantly, we want someone who will take ownership.

You will be joining a small, busy business where your work will have a direct impact on cash flow, profitability and the overall performance of the company.

You'll need to be someone who:

✔ Takes responsibility rather than waiting to be told what to do
✔ Is commercially minded and understands the importance of cash collection
✔ Can manage people whilst also being hands\-on
✔ Is confident challenging poor processes and suggesting better ways of working
✔ Can deal professionally and firmly with difficult situations
✔ Has excellent attention to detail
✔ Wants to make a genuine difference to the business

Pay: £30,000\.00\-£40,000\.00 per year

Benefits:

• Casual dress


• Free parking


• On\-site parking

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