Creator Success Manager (Business & Monetisation)

Accountabilities:

• Manage a portfolio of premium creators, supporting them through onboarding, launch, monetisation, retention, and business growth.


• Provide strategic guidance on offer development, pricing strategies, audience growth, funnel optimization, and revenue generation.


• Conduct regular business reviews and growth-focused consultations to help creators achieve measurable outcomes.


• Monitor customer health metrics, engagement levels, renewal indicators, and expansion opportunities across your portfolio.


• Develop and refine onboarding, launch, and retention playbooks that improve customer success and scalability.


• Identify upsell and expansion opportunities through proactive business discussions and strategic account management.


• Collaborate closely with Product, Marketing, and Customer Success teams to share customer insights and improve the overall customer experience.


• Track progress, document success plans, and ensure creators effectively leverage platform features and new product capabilities.


• Proactively address risks and reduce churn through structured success planning and ongoing relationship management.

Requirements

• Minimum 2 years of experience in Customer Success, onboarding, account management, or revenue-focused client-facing roles.


• Proven experience advising customers on business growth, monetisation, revenue strategy, or commercial performance.


• Strong understanding of the creator economy, digital products, online businesses, or personal brand development.


• Ability to confidently manage renewal, retention, and expansion conversations while maintaining strong client relationships.


• Excellent communication, coaching, and stakeholder management skills with a high level of emotional intelligence.


• Strong analytical mindset with the ability to interpret performance metrics and make data-driven recommendations.


• Experience creating success plans, managing customer portfolios, and driving measurable business outcomes.


• Familiarity with CRM platforms such as HubSpot and customer health tracking methodologies.


• Ability to thrive in fast-paced, high-growth, and fully remote environments.


• Additional advantages include experience building a personal brand, launching digital products, coaching entrepreneurs or creators, understanding NRR and expansion metrics, and discussing technical concepts such as integrations, automations, and backend workflows.

• Fully remote work environment with the flexibility to work from anywhere.


• Opportunities to attend global team gatherings and company retreats in international destinations.


• Ongoing professional development through coaching, training programs, and conference support.


• High level of autonomy and ownership with meaningful influence on business growth initiatives.


• Technology and equipment budget to support your remote work setup.


• 24 paid vacation days annually.


• 10 additional celebration leave days for holidays and personal occasions that matter to you.


• Paid parental leave.


• Collaborative international culture with colleagues located across the globe.


• Opportunity to contribute to the growth of innovative, creator-focused technology products.

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