Creative Operations Manager
<p></p>
<p><span style="font-family: helvetica, arial, sans-serif;">HelloFresh is looking for a <strong>Creative Operations Manager</strong> to join our Global Creative Operations team in New York. This role will serve as the operational lead for our fast-growing brands, partnering closely with Marketing, Creative, Production, and cross-functional stakeholders to deliver high-impact campaigns, product launches, and always-on marketing initiatives.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif;">Reporting to the <strong>Creative Operations Lead, North America</strong>, this role serves as the Creative Operations partner for the HelloFresh portfolio of brands, ensuring successful execution of the brand's strategic marketing initiatives while collaborating with the broader North American Creative Operations organization. The ideal candidate is an exceptional operator who thrives in a fast-paced environment, brings structure to complex initiatives, and continuously identifies opportunities to improve processes, increase efficiency, and enable creative teams to do their best work.</span></p>
<h2><span style="font-family: helvetica, arial, sans-serif;">You will...</span></h2>
<h3><strong><span style="font-family: helvetica, arial, sans-serif;">Own Creative Operations </span></strong></h3>
<p><span style="font-family: helvetica, arial, sans-serif;">Lead end-to-end operational management across integrated marketing initiatives, overseeing project planning, execution, and delivery from intake through final asset release across digital, print, packaging, video, photography, CRM, and lifecycle marketing.</span></p>
<h3><span style="font-family: helvetica, arial, sans-serif;"><strong>Lead Strategic Marketing Initiatives</strong></span></h3>
<p><span style="font-family: helvetica, arial, sans-serif;">Manage operational delivery for major business priorities including Peak campaigns, product launches, refreshed meal photography, strategic partnerships, packaging initiatives, brand campaigns, and cross-channel marketing programs, ensuring milestones are met and deliverables are executed on time.</span></p>
<h3><span style="font-family: helvetica, arial, sans-serif;"><strong>Cross-Functional Partnership</strong></span></h3>
<p><span style="font-family: helvetica, arial, sans-serif;">Serve as the primary Creative Operations partner for Brand Marketing, Creative, Production, Lifecycle Marketing, Product Marketing, Packaging, and external agency partners, ensuring alignment on priorities, timelines, deliverables, and business objectives.</span></p>
<h3><span style="font-family: helvetica, arial, sans-serif;"><strong>Resource & Capacity Management</strong></span></h3>
<p><span style="font-family: helvetica, arial, sans-serif;">Partner with the Creative Resource Manager and Creative Operations Lead to forecast upcoming work, balance team capacity, identify resourcing risks, and recommend freelance or agency support as business needs evolve.</span></p>
<h3><span style="font-family: helvetica, arial, sans-serif;"><strong>Drive Operational Excellence</strong></span></h3>
<p><span style="font-family: helvetica, arial, sans-serif;">Oversee the end-to-end creative lifecycle across multiple concurrent initiatives while continuously improving workflows, intake processes, project governance, and ways of working to increase speed-to-market and operational efficiency.</span></p>
<h3><span style="font-family: helvetica, arial, sans-serif;"><strong>Project & Production Leadership</strong></span></h3>
<p><span style="font-family: helvetica, arial, sans-serif;">Develop and manage complex integrated project plans, coordinating cross-functional teams through creative development, production, reviews, approvals, and final asset delivery while proactively identifying risks and removing blockers.</span></p>
<h3><span style="font-family: helvetica, arial, sans-serif;"><strong>Workflow & Systems Optimization</strong></span></h3>
<p><span style="font-family: helvetica, arial, sans-serif;">Champion best practices across project management systems and operational tools, driving adoption of standardized processes while identifying opportunities for automation and scalable operational improvements.</span></p>
<h3><span style="font-family: helvetica, arial, sans-serif;"><strong>Data-Driven Reporting</strong></span></h3>
<p><span style="font-family: helvetica, arial, sans-serif;">Build and maintain reporting that provides visibility into project health, team capacity, delivery performance, and operational metrics, enabling informed decision-making across Creative Operations and Marketing leadership.</span></p>
<h3><span style="font-family: helvetica, arial, sans-serif;"><strong>Continuous Improvement</strong></span></h3>
<p><span style="font-family: helvetica, arial, sans-serif;">Lead retrospectives following major campaigns, productions, and launches, documenting learnings and implementing scalable process improvements that strengthen creative operations across the organization.</span></p>
<h2><span style="font-family: helvetica, arial, sans-serif;">You have...</span></h2>
<ul>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">5+ years of experience in Creative Operations, Creative Project Management, or integrated marketing operations, including direct experience managing creative workflows within an in-house creative team, agency, or studio environment</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Bachelor's degree required</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Demonstrated experience leading complex, cross-functional marketing initiatives from planning through execution</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Strong understanding of integrated creative workflows across digital, print, packaging, photography and video production</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Experience partnering with Marketing, Creative, Production, and cross-functional stakeholders</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Strong project planning, organizational, prioritization, and risk management skills</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Experience working within project management platforms such as Airtable, Jira, Asana, Monday.com, Workfront, or similar tools</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Experience using reporting and resource planning tools to support operational decision-making</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Excellent communication, stakeholder management, and relationship-building skills</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Passion for process improvement, operational excellence, and building scalable ways of working</span></li>
</ul>
<h2><span style="font-family: helvetica, arial, sans-serif;">You'll get...</span></h2>
<ul>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif;">Competitive salary, 401k with company match that vests immediately upon participation</span></li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif;">Generous PTO, including sabbatical, and parental leave of up to 16 weeks</span></li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif;">Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment</span></li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif;">Tuition reimbursement for continuing education (upon 2 years of service)</span></li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif;">Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_) </span></li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+</span></li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif;">Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain</span></li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif;">This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.</span></p>
<p></p><div class="content-pay-transparency"><div class="pay-input"><div class="title">New York Pay Range</div><div class="pay-range"><span>$101,430</span><span class="divider">—</span><span>$117,300 USD</span></div></div></div>
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