Coupa System Administrator

The Coupa System Administrator is responsible for the day\-to\-day operations, support, and stability of the Coupa platform. This role ensures smooth system performance by managing incidents, troubleshooting issues, supporting end users, and maintaining system configurations.

Key Deliverables****:

• Timely resolution of incidents and service requests based on SLA targets.


• Enables high system availability and performance.


• Effective communication to end users during incidents and changes.


• Minimal disruption during Coupa releases and updates.


• Continuous improvement of support processes.

Core Responsibilities****:

• Incident Management \& Support: Monitor, log, prioritize, and resolve incidents.


• Troubleshooting: Diagnose and fix procurement, invoicing, and supplier issues.


• End User Support: Communicate and assist users effectively.


• System Administration: Manage roles, access, and configurations.


• Change \& Release Support: Assist in deployments and UAT.


• Continuous Improvement: Enhance processes and documentation.

Role Requirements****:

• Strong communication and customer\-service mindset.


• Experience with Coupa administration.


• Understanding of Source\-to\-Pay processes.


• Experience with incident management and troubleshooting.


• Familiarity with ticketing tools.

• Flexible working format \- remote, office\-based or flexible


• A competitive salary and good compensation package


• Personalized career growth


• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)


• Active tech communities with regular knowledge sharing


• Education reimbursement


• Memorable anniversary presents


• Corporate events and team buildings


• Other location\-specific benefits


• not applicable for freelancers

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