Core Crew (Front Desk & Sales) - Annapolis, MD

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

You will be responsible for

• Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming


• Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively


• Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions


• Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested


• Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed


• Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed


• Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately


• Quickly addressing any maintenance or equipment issues that are visible to clients


• Following up with client lists in Axle to meet monthly sales quota


• Responding to client emails


• Alerting coaches about client milestones and setting up the celebration board

• High school education, some college preferred


• This is a part-time hourly position


• Ability to lift up to 30 pounds and walk through all areas of the studio


• Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

• Excellent interpersonal and communication skills


• Outstanding customer service skills


• Strong organizational skills


• Careful attention to detail


• Must be willing to initiate tasks and perform duties without direction


• Ability to stand for long durations of time


• 1 year sales experience preferred


• MBO experience preferred


• Passion for fitness, wellness, and the [solidcore] brand

• $16.00/hour plus opportunities to earn sales commission


• Free drop in classes

Questo annuncio proviene da ats_lever. Vedi l'annuncio originale ↗