Coordinator - Aftercare

Salary:

£25,936\.00 \- £30,000\.00 Per year
‌

We have a fantastic new opportunity to join our team as an Aftercare Coordinator at Sovereign Network Group. This opportunity is based from our Bristol offices. We offer flexibility which combine a mix of home and office working to ensure a positive work/life balance.

The Role

Reporting to the Aftercare team Leader we're looking for someone to contribute to a high\-quality aftercare service from property handover through to the end of the defects period. You will be responsible for effectively handling and providing guidance to customers with defects\-related queries.

The role will involve ensuring all aspects of the aftercare process are carried out professionally and efficiently whilst providing the highest level of customer service. You will be liaising with relevant stakeholders to ensure that information is shared appropriately and accurately, and to ultimately seek resolution of defect matters.

• Be responsible for ensuring all aspects of the aftercare process are carried out professionally and efficiently


• Manage expectations of customers from the point of occupation through to the end of defects inspection


• Liaise with all relevant stakeholders to ensure that information is shared appropriately and accurately


• Act as the first point of contact for all after care queries and defects\-related complaints


• Coordinate the recharge process in conjunction with Property Services


• Provide effective support to development teams as and when required

What we're looking for:

• Solid experience in administration within a busy customer focused role, ideally within a housing association or housing developer


• Experience of using several different computer systems


• Strong customer service focus \& confident telephone manner


• The ability to think quickly and clearly under pressure


• Empathy and a passion for helping people

What can we offer you?

• 25 Days Holiday (pro rata \+ Bank Holidays (with an extra day every year up to 30 days)


• x3 paid wellbeing days


• Chance to buy or sell holiday as part of our flexible benefits package


• Generous company pension scheme, matched up to 12%


• Recognition scheme


• Wellbeing discounts

We have some great benefits at SNG, including:

• 25 Days Holiday \+ Bank Holidays (with an extra day every year up to 30 days)


• Chance to buy or sell holiday as part of our flexible benefits package


• 3 additional wellbeing days and 2 paid volunteering days


• Generous matched pension scheme up to 12% and Life cover at 4x salary


• Enhanced maternity/paternity/adoption pay


• Options for private medical insurance, dental insurance and critical illness cover


• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

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