Controller

Breakdown Centre Controller

Coventry (Head Office – Office-Based)

Full-time – 37.5 hours per week (flexibility required)

The Opportunity

We are working with a leading organisation in the commercial vehicle sector, seeking an experienced Breakdown Centre Controller to join their central operations team.

This is a fast-paced, critical role responsible for managing vehicle breakdowns, defects and tyre incidents efficiently, ensuring the best possible outcome in terms of cost, service levels and quality.

You will play a key part in keeping customers operational by making the right decisions first time, coordinating resources and managing supplier performance.

Key Responsibilities

• Coordinate and manage breakdowns, defects and tyre-related incidents across a national network


• Assess incidents and determine the most appropriate and cost-effective solution


• Allocate work to approved service providers, including workshops, dealers and mobile technicians


• Monitor supplier performance, ensuring adherence to service level agreements


• Control and authorise repair costs in line with budgets and contractual agreements


• Manage and challenge supplier invoices, raising purchase orders where required


• Track and control breakdown and tyre spend


• Review vehicle history systems to support informed decision-making


• Ensure timely communication between all stakeholders, including customers and suppliers


• Identify underperforming suppliers and recommend improvements


• Support recharge processes where applicable

• Previous experience in a breakdown control, fleet maintenance, or workshop environment


• Strong technical knowledge of LGV/HGV maintenance and standards [Breakdown...er 2026_FR | Word]


• Experience working in a high-pressure, fast-paced control room or operations environment [Breakdown...er 2026_FR | Word]


• Understanding of relevant legislation (e.g. roadside safety standards such as PAS43) [Breakdown...er 2026_FR | Word]


• Excellent communication skills with the ability to liaise at all levels


• Strong organisational and problem-solving abilities


• Commercial awareness with a focus on cost control


• A proactive, team-oriented approach with a strong work ethic

• Opportunity to join a well-established and growing organisation


• Key role within a centralised operations function


• Supportive team environment with opportunities for cross-training


• Competitive salary and benefits package

This listing is from reed. View original listing ↗