Control Room Operator

At Synergy Security, we are committed to delivering professional security solutions and maintaining the highest standards of service excellence. We are currently seeking a reliable and experienced Control Room Operator to join our team.

This is an exciting opportunity to work within a fast\-paced security environment supporting high\-profile clients across multiple industries and sectors.

Position details; Role: Control Room Operator

Location: Cork

Schedule: Weekdays and Weekends/ Days and Nights

Role Type: Permanent

Rate: €17\.07 per hour

Control Room:* Managing staff deployment/Book on and off via People Hours roster system

• Health and Safety monitoring via People Hours/Check calls and Active Track system


• Dispatching mobile response fleet via Service Track


• Providing Operational support to all deployed staff members


• Escalating and logging incidents via the Incident Tracker Platform


• Escalating serious incidents/operational requests with the operations team


• Conducting specific daily operational tasks


• Working within ISO 9001, ISO 14001, ISO 27001, ETP standards.

Operational and Administrative:* Updating and Maintaining Operational documents and platforms

• Issuing uniform ready for dispatch to an employee to the relevant Mobile Patrol officer for delivery


• Email daily active track report of all devices currently offline


• Conduct vehicle tests at various times each night using the Tomtom tracker and record findings of inactivity, escalating any issues to the relevant Operations Manager


• Compiling a shift report and forward via email to the Operations Department at the end of each shift


• Contacting relevant sites for outstanding timesheets each Friday night


• Maintain the Ops 197 manager on call log for all issues escalated


• Issuing interview no letters via email notification


• Day to Day administration (photocopying, correspondence, scanning, typing, shredding, emailing, faxing, etc as required)

Operational Scheduling:* Seeking relief cover for unplanned staff absences

• Uploading site roster schedules


• Confirming personnel scheduled and shifts


• Updating and maintaining the scheduling platform\- People Hours


• Updating/amending employee shift times when required


• Supporting the scheduling and operations team

Skills and qualifications:

The following key skills and abilities are essential for this position, but are not limited to: Technical skills:

Proficiency in PC and Microsoft applications, such as Google Drive, Word, Excel, Power Point, People Hours, Internet and Email. Core Management/People skills:* Excellent communication skills, both written and oral

• Strong organisation and administration skills


• Being highly organised; ability to prioritise and work to deadlines


• Being team orientated


• Having strong attention to detail


• Being highly motivated, with a positive energy and enthusiasm for the Company, and for the role.


• Having a proactive approach, constantly seeking improvements in processes and technologies, including recommending improvements from time to time.


• Professionalism and behaving with integrity at all times

Why join our team?

Equal Opportunities; We are an equal opportunities employer committed to fostering a diverse and inclusive workplace where individuals of all backgrounds, experiences, and perspectives are welcomed and valued. We believe that diversity enriches our work environment, promotes innovation, and enhances our ability to deliver exceptional results. Our commitment was recently recognised having been awarded Diversity, Equity \& Inclusion company of the year.

Recognition; As part of our team, you'll experience a culture that values recognition and strives to create a workplace where your hard work and accomplishments are acknowledged. We believe in fostering an atmosphere of appreciation, where each team member is empowered to excel and contribute to our shared goals. Recognition awards and feedback will become a normal part of your day to day.

Benefits; Embark on a career journey, where we believe in not only setting industry standards but surpassing them when it comes to employee benefits and well\-being. As a pioneer in our field, we take pride in offering industry\-leading benefits that go beyond the ordinary, ensuring our team members enjoy a fulfilling and rewarding professional experience. These include but are not limited to;* Sponsored membership to industry associations

• Opportunity to grow and develop your skills


• Employee Assistance Program


• Clear progression plans / opportunities


• Externally certified training (QQI \& Above)


• Flexible working schedules


• Weekly salary payment


• Employee recognition scheme


• Refer a friend scheme


• Bike to work scheme


• Savings scheme

Full Driving Licence

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