Contracts and Customer Support Administrator

A great opportunity has arisen for a highly organised and proactive Contracts and Customer Support Administrator with excellent Customer Service skills to join our client's friendly team initially on a temporary basis - there is an opportunity for a permanent position after a qualifying period.

About the Role

Reporting to the Project Manager and working closely with the sales and commercial teams, you will play a key role in coordinating contract projects, managing customer requirements, and acting as a vital link between customers, internal departments, and external partners.

This role is ideal for someone who thrives in a busy environment, enjoys problem-solving, and takes ownership of their customers and projects from order through to delivery and installation.

Key Responsibilities

Customer & Order Management

• Prepare and issue quotations for the designated Divisional Contract Director


• Process customer orders, including planning, scheduling, splitting, and releasing orders


• Act as the main point of contact for a set portfolio of UK and export customers


• Handle inbound and outbound customer calls and emails, recording all relevant details


• Resolve customer queries, delivery issues, damages, and after-sales requirements

• Coordinate contract schedules, ensuring all orders are correctly processed and up to date


• Build delivery and installation plans site by site and put them into action


• Write clear installation briefs and liaise with installation teams throughout the project


• Monitor projects through to completion, obtaining end-of-day and end-of-project updates


• Act as the first point of contact for any delivery or installation issues

• Liaise with hauliers and the distribution team to ensure accurate delivery schedules


• Ensure delivery details, timings, splits, and contact information are correct and current


• Communicate delivery updates clearly to customers


• Work closely with the distribution team on a weekly basis to confirm upcoming schedules

• Provide administrative support to the commercial and sales teams


• Assist the designated Divisional Contract Director


• Arrange swatches and product literature for clients, including logging and follow-ups


• Liaise with internal stakeholders to ensure clear communication and customer satisfaction


• Cover export administration and other areas when required


• Attend customer meetings and site visits as needed

• Strong organisational and administrative skills


• Excellent communication skills, both written and verbal


• Confidence dealing with customers and internal departments


• Ability to manage multiple projects and deadlines


• Problem-solving mindset with strong attention to detail


• Experience in customer support, contracts, logistics, or project coordination (preferred)

• Monday-Friday with a one hour unpaid lunch

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