Continuous Improvement Specialist - On site

Team
Supply Chain \& Logistics
Store
Castle Donington
Location
Castle Donington, Leicestershire
Contract type
Permanent
Position type
Full Time
Salary
Competitive \+ benefits
Closing date: 7th June 2026

• Intro


• About the role


• Meet the Team


• Our Support


• People Stories


• Benefits


• Colleague Networks


• How to Apply

How We Hire
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Everyone is welcome at M\&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M\&S, that individuality has the potential to make waves.

About the role
------------------

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

Summary
M\&S is going through an exciting period of transformation and change! We’ve invested millions in our East Midlands Distribution Centre in Castle Donington—a 900,000 sq. ft. site split into three chambers with a mix of automated and manual operations, delivering around two million single items a week during peak. Our Distribution Centre is critical to supporting both our online and retail operations. But it’s still our people that make the real difference—and that’s where you come in.

Ready to Drive Change? Join Us as a Continuous Improvement Specialist!
All the details
We’re now looking for a proactive Continuous Improvement (C.I.) Specialist to join our Distribution Centre Operations team. This role will be responsible for leading initiatives to identify, analyse, and implement process improvements that enhance efficiency, reduce waste, that boost overall performance and protect our costs. This will involve collaborating with cross\-functional teams on site, applying Lean, Six Sigma, and other improvement methodologies to drive sustainable change and foster a culture of continuous improvement.

If you’re passionate about problem\-solving and delivering operational excellence, apply today and help us shape the future of our operations!

NB: To apply for this position as part of the application process you will be required to upload an up\-to\-date copy of your CV. Shortlisted candidates will then be invited to an onsite assessment. The hours for this role are Monday to Friday however you will need to be flexible and adapt your shift (including weekends) dependant on the needs of the site and the project you are working on.

What you’ll do

Your key accountabilities will include

• Lead and support improvement initiatives using Lean, Six Sigma, and other CI tools


• Analyse operational data to identify trends, inefficiencies, and opportunities for improvement


• Coach and mentor managers and colleagues in the use of CI tools and Facilitate Kaizen events, root cause analyses, and process mapping workshops


• Actively Promote a culture of continuous improvement throughout the organization

Who you are

Your skills and experience will include

• Able to demonstrate strong analytical and problem\-solving skills, with a proactive approach to driving change


• Experience in project management and cross\-functional collaboration; Industrial Engineering background is a plus.


• Holds a Six Sigma greenbelt (or higher) or equivalent experience deploying LEAN tools and techniques


• Excellent communication skills and the ability to manage competing priorities independently or as part of a team.


• Proficiency in data analysis tools such as Excel, Power BI, or Minitab

What’s in it for you?

Working at M\&S means being part of something bigger \- helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast\-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M\&S products and many third\-party brands for you and someone in your household, available once you’ve completed your probation


• Competitive holiday allowance with the option to buy more


• Discretionary bonus schemes linked to your performance and ours


• Strong pension and life assurance to help plan for the future


• Tailored induction and training to support your development from day one


• Exclusive perks and savings through our M\&S Choices portal


• Market\-leading family policies, including parental, adoption and neonatal leave


• 24/7 wellbeing support, including virtual GP access and mental health services


• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks \& Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

\#LI\-ME1

\#LI\-Onsite

Meet the Team
-----------------

Our Support
---------------

Mentorship

It’s important to us that our new colleagues feel supported in their roles and can learn from others. That’s why we offer mentorship through our buddy system.

Wellbeing

Get access to resources to keep you fit and healthy, in body and mind. This includes access to our Wellbeing Hub, Virtual GP, Check4Cancer, PAM Assist and I\&D Networks.

Imy

Lucy
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Imy

Lucy
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Imy

Lucy
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M\&S gives you the freedom to be yourself. If you are genuinely motivated by a challenge, there’s nothing to stop you or hold you back. I would pass on the same advice I was given. Seize the opportunities. Share your ideas. Try things out. If it works, great. If it doesn’t, learn from it. This is the way we move forward as people – and as a business.

Imy (He / Him) \| Shift Manager Read full story
M\&S really has an appetite for change: there is a real belief in where we’re heading, and the business is putting the investment and infrastructure behind it. We’re always looking at where the industry is now, and identifying opportunities to evolve and improve the efficiency of our logistics network.

Lucy (She / Her) \| Programme Manager Read full story
M\&S gives you the freedom to be yourself. If you are genuinely motivated by a challenge, there’s nothing to stop you or hold you back. I would pass on the same advice I was given. Seize the opportunities. Share your ideas. Try things out. If it works, great. If it doesn’t, learn from it. This is the way we move forward as people – and as a business.

Imy (He / Him) \| Shift Manager Read full story
M\&S really has an appetite for change: there is a real belief in where we’re heading, and the business is putting the investment and infrastructure behind it. We’re always looking at where the industry is now, and identifying opportunities to evolve and improve the efficiency of our logistics network.

Lucy (She / Her) \| Programme Manager Read full story
M\&S gives you the freedom to be yourself. If you are genuinely motivated by a challenge, there’s nothing to stop you or hold you back. I would pass on the same advice I was given. Seize the opportunities. Share your ideas. Try things out. If it works, great. If it doesn’t, learn from it. This is the way we move forward as people – and as a business.

Imy (He / Him) \| Shift Manager Read full story
M\&S really has an appetite for change: there is a real belief in where we’re heading, and the business is putting the investment and infrastructure behind it. We’re always looking at where the industry is now, and identifying opportunities to evolve and improve the efficiency of our logistics network.

Lucy (She / Her) \| Programme Manager Read full story

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Benefits
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Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

• Wellbeing hub


• ### Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

• Giving back


• ### Giving back

Support your favourite charities by donating through your pay or even volunteering for them.

• Pay


• ### Pay

Earn a competitive salary.

• Colleague discount


• ### Colleague discount

After completing your probation period, you'll receive 20% colleague discount across all M\&S products and many of our third\-party brands for you and a member of your household.

Please note only contracts of more than 12 weeks are eligible for this benefit.

• Time off


• ### Time off

Competitive holiday entitlement with the potential to buy extra holiday days.

• Bonus


• ### Bonus

We have discretionary bonus schemes depending on your role and our business performance.

• Life assurance


• ### Life assurance

Get cover for twice your salary up to age 70 (double with our Pension Plan).

• Workplace savings


• ### Workplace savings

We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.

• My Choices


• ### My Choices

Save on everyday costs through discounts and offers and get access to great health benefits.

• Cycle to work


• ### Cycle to work

Bike/accessory hire with Cycle to Work and save on tax and national insurance.

• Smart tech


• ### Smart tech

Buy the latest technology with interest\-free financing directly fr

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