Content Operations QA Analyst

Accountabilities

• Quality-check ocean freight contracts, rates, and surcharges populated by partners and AI systems, validating every entry against source rate sheets and tariffs.


• Process a consistent queue of contracts accurately and efficiently while following established QA procedures and documenting completed checks.


• Develop a strong understanding of ocean freight rates, contracts, and surcharges to identify inconsistencies and unusual data.


• Detect, investigate, and correct data errors before they reach customers, maintaining high standards of accuracy across the ocean content set.


• Communicate clearly with international vendor partners when corrections are required and follow issues through to resolution.


• Identify recurring error patterns and contribute to improvements in QA processes, controls, guidelines, and documentation.


• Use AI tools to streamline and strengthen quality assurance workflows, with opportunities to contribute to the development of new AI-supported processes.


• Maintain structured, consistent, and high-quality master data across the ocean freight content portfolio.


• Take ownership of assigned cases and continuously look for ways to improve efficiency and data quality.

Requirements

• Exceptional attention to detail and the ability to identify small discrepancies in complex, structured information.


• Strong concentration and consistency when working through detailed documentation and high-volume workflows.


• Fluent written and spoken English, with confidence communicating with international partners and colleagues.


• Strong Excel and Google Sheets skills, combined with an interest in working with structured data.


• Ability to work independently, take ownership of assigned tasks, and maintain accuracy with minimal supervision.


• Comfortable working in structured, high-volume operational environments where data quality is critical.


• Hands-on experience using AI tools to improve productivity or complete professional tasks; experience building AI-supported solutions is a strong advantage.


• Strong communication and collaboration skills, with the ability to give and receive feedback constructively.


• A proactive, improvement-oriented mindset and willingness to experiment with new approaches and tools.


• Experience in ocean or air freight, logistics, shipping, freight forwarding, NVOCC operations, or carrier operations is a valuable advantage.


• Data-driven thinking, sound judgment, and the confidence to raise issues and support recommendations with evidence.

• €650 home-office budget to support your desk, chair, monitor, and other remote-work equipment.


• 24 paid vacation days in addition to local public holidays and applicable special leave.


• Access to co-working spaces worldwide through a dedicated partner network.


• Regular company-wide offsites and opportunities to connect with colleagues in person.


• Remote-first working environment with flexibility to work from locations where the organization can employ through its employment partner.


• International and collaborative team environment with opportunities to work across cultures and geographies.


• Positive, feedback-driven culture that encourages ownership, experimentation, and continuous improvement.


• Opportunity to work at the intersection of logistics, structured data, automation, and emerging AI technologies.

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