Contact Centre Agent

Your new company
You'll be joining a local organisation based in south Bristol.
Work Pattern
Shift patterns consisting of 08:00 to 16:00, 09:00 to 17:00, 10:00 to 18:00, 11:00 to 19:00, 12:00 to 20:00
One weekend shift in every 3 weeks, weekend days to be taken in lieu
Hybrid available for weekend and late shifts

Your new role

• Handle inbound customer calls, providing clear, professional, and friendly support.


• Log all customer interactions accurately and promptly within the required CRM and call logging systems.


• Create, update, and resolve customer cases following internal processes and service-level expectations.


• Work across multiple systems to gather information, troubleshoot issues, and process customer requests.


• Escalate complex issues to relevant teams and ensure all follow up actions are recorded and tracked.


• You will not be strictly timed on breaks however lunch break will be on a rota.

What you'll need to succeed

• Previous experience in a contact centre, customer service, or helpdesk environment.


• Strong ability to use multiple software systems simultaneously, such as CRMs, ticketing tools, or case management platforms.


• Excellent communication skills both verbal and written with the ability to handle challenging conversations professionally.


• High level of accuracy and attention to detail when logging information and managing cases.


• Ability to work in a fast paced environment, prioritising tasks and managing time effectively.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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