Contact Centre Advisor

Join Identi – Protect Pets, Support Owners, Make a Difference

At Identi, we’re passionate about pets and the people who love them. As the UK’s largest integrated pet identification and reunification service, we operate identichip (microchips for vets, breeders, and charities) and identibase (our customer registration platform). Our mission is simple: to deliver exceptional pet protection and peace of mind for every pet owner.

We’re looking for Contact Centre Pet Protection Experts to join our team in York. This is more than a contact centre role, it’s a chance to make a real difference by reuniting missing pets with their families while supporting owners with the very best protection services.

The Role

As a Pet Protection Expert, you’ll be at the heart of our mission: helping pets get home safely. Through warm, supportive conversations, you’ll guide owners and professionals, upselling and retaining our membership services to ensure every pet has the highest level of protection.

What you’ll do:

• Engage customers across phone, email, and chat in our modern omnichannel contact centre.


• Deliver outstanding service, always reflecting our care for pets and their families.


• Spot opportunities to upgrade customers to premium protection and reunification plans.


• Share expert knowledge of our services to build trust, loyalty, and long\-term relationships.

About You

We’re looking for people who are motivated, empathetic, and driven to make a difference.

You’ll bring:

• Experience in customer service and/ or sales


• A proactive approach to meeting sales targets and KPIs.


• Great communication skills with a customer\-first mindset.


• The ability to commute to our York office.

You’ll embody our values: Responsible, Caring, Passionate, Inclusive.
And show our personality: Trustworthy, Warm, Friendly, Kind.

The Package

• Salary: £26,546 basic, rising to £27,379 or £28,212 after probation. OTE over £33,000 \+ overtime.


• Hours: 37\.5 per week, 5 days over 7, on a 4\-week rotation (covering 8am–8pm).


• Contract: Permanent, full\-time.

Benefits

For You:

• Rewards \& wellness platform (4,000\+ perks).


• Enhanced pension contributions.


• Private medical care.


• Paid maternity/paternity leave.


• Compassionate emergency leave.


• Paid sabbatical \& volunteer days.


• Birthday off every year.


• Cycle to Work allowance.


• Death in Service cover.


• Weekly lunch, free snacks, and team events.


• Free on\-site parking.


• Bring Your Dog to Work Days!

For Your Pet:

• “Pet\-ernity” leave.


• Discounted pet insurance.

About Us

Winner of a Sunday Times best place to work award in 2026, Identicare has grown from a microchip supplier to a leader in pet identity and protection. With high subscription retention and trusted partnerships with vets, breeders, and charities, we’ve built a reputation for care and reliability.

Our newly refurbished office in Monks Cross, York, provides a modern, positive workplace where our pet\-loving team thrives. Together, we live our values of responsibility, kindness, empowerment, and inclusivity, helping us deliver exceptional service every day.

If you’re ready to combine customer service with a meaningful mission, apply today and help us keep pets safe and families together.

Job Types: Full\-time, Permanent

Pay: From £26,546\.00 per year

Benefits:

• Company events


• Company pension


• Cycle to work scheme


• Employee discount


• Free parking


• Gym membership


• Health \& wellbeing programme


• On\-site parking


• Private medical insurance


• Sick pay


• Store discount

Application question(s):

• You must be within 15 miles of York.

Experience:

• Customer service: 2 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

This listing is from indeed. View original listing ↗