Construction Project Operations Coordinator

Accountabilities

• Review active construction projects individually to determine current status, outstanding actions, and appropriate next steps.


• Identify delayed projects, missing information, incomplete documentation, and unresolved tasks, escalating issues when management involvement is required.


• Review contracts, approvals, project notes, scopes of work, and supporting documentation for completeness and consistency.


• Create and monitor tasks for internal team members, following up on outstanding assignments and maintaining visibility across the project portfolio.


• Create work orders when projects reach the appropriate stage and support the scheduling of approved construction work.


• Track signed contracts, pre-work requirements, project milestones, and other conditions required before work can proceed.


• Enter and update project information within the relevant New York State program platform, following established processing requirements.


• Ensure information submitted through state systems accurately matches internal CRM records.


• Review completed projects for required closeout materials, including photographs, completion documentation, customer attestations, and supporting records.


• Prepare and submit completed project information for state review and payment, tracking submissions through resolution of any corrections or issues.


• Maintain accurate project records in Zoho CRM, ensuring documentation, notes, status information, and state-system records remain aligned.


• Organize project files and supporting documentation while identifying discrepancies or missing information rather than simply entering data.


• Coordinate effectively across office staff and project teams to keep projects moving according to agreed timelines and requirements.

• Previous experience in project coordination, operations, project management, or business support is required.


• Construction, home-services, construction administration, or project closeout experience is strongly preferred.


• Experience reviewing contracts, scopes of work, work orders, project documentation, or similar operational records is highly valuable.


• Proven experience working with CRM systems and maintaining accurate project or customer records.


• Strong documentation, data-entry, and information-management skills, with excellent attention to detail.


• Experience managing and tracking multiple active projects or workflows simultaneously.


• Strong task-management, follow-up, prioritization, and organizational abilities.


• Ability to understand project status, identify logical next steps, and proactively flag discrepancies or potential delays.


• Comfortable coordinating work across multiple stakeholders and following up with team members to keep activities on schedule.


• Strong written and spoken English, with near-native or native-level communication skills preferred.


• Experience with government programs, utility programs, energy-efficiency initiatives, or other regulated workflows is an advantage.


• Comfortable learning detailed procedures, compliance requirements, and client-specific systems.


• Proficiency with Zoho CRM, Microsoft Excel or Google Sheets, Microsoft Office or Google Workspace, and document/file management platforms is expected.


• Familiarity with New York State program platforms is helpful, with client-specific training provided.


• Reliable, process-driven, independent, and comfortable working in a remote environment.

• Competitive contractor rates.


• Weekly payments.


• 40 contracted hours per week.


• Monday–Friday schedule, generally 9:00 AM–5:00 PM EST.


• Remote work arrangement.


• Free training and upskilling opportunities.


• Ongoing support and guidance throughout the engagement.


• Access to a collaborative contractor community.


• Opportunities to work on varied construction and business-support assignments.


• Structured engagement through a Master Services Agreement and Statement of Work.


• Independent contractor status, with compensation processed according to the terms of the engagement.


• Client-specific training provided for relevant state program platforms and workflows.

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