Conference , Banqueting & Restaurant Manager Osprey Hotel

Join the dynamic team at the Osprey Hotel, Naas, a distinguished property within the PREM Group, as our next Conference, Banqueting \& Restaurant Manager. This is a pivotal, hands\-on leadership opportunity where you will spearhead the delivery of exceptional experiences across our vibrant restaurant, state\-of\-the\-art conference facilities, and elegant wedding venue.

Reporting directly to the Operations Manager, you will wield significant autonomy to drive operational excellence, elevate guest satisfaction, and cultivate a high\-performing team of up to 35 dedicated colleagues. Your expertise will span the full spectrum of hospitality management, from orchestrating seamless daily restaurant services to meticulously coordinating large\-scale corporate events, sophisticated gala dinners, and unforgettable weddings.

This is an outstanding opportunity for an ambitious hospitality professional to make a tangible impact within a progressive and supportive hotel group. If you thrive in a fast\-paced environment and possess a genuine passion for crafting seamless, memorable guest journeys, we invite you to apply. You will be instrumental in maximising revenue opportunities and consistently upholding the highest standards of service and presentation across all areas of our esteemed hotel.

About The Role

Step into a role where no two days are the same. As our Conference, Banqueting \& Restaurant Manager, you'll orchestrate a wide array of events and services. One day you might be leading the team through a busy restaurant lunch service, the next you'll be coordinating the fine details of a large\-scale wedding or corporate conference. Your day\-to\-day will involve everything from strategic planning of staff rotas and resources to hands\-on leadership on the floor, ensuring every guest interaction is flawless.

This position offers significant scope for growth, allowing you to develop your leadership skills by coaching and mentoring team leaders. You'll have the autonomy to implement new initiatives, manage departmental budgets, and directly influence revenue and guest satisfaction. It's a chance to build your career and make a tangible impact within a supportive and forward\-thinking hotel environment.

Operational Management

• Manage the day\-to\-day operations of the restaurant, conference, and banqueting departments, ensuring exceptional service standards across all areas.


• Oversee the planning, coordination, and execution of weddings, conferences, corporate events, banquets, and private functions, ensuring every event is delivered to the highest standard.


• Work closely with the Sales, Events, Kitchen, and Operations teams to ensure seamless communication and event delivery from enquiry through to completion.


• Lead all food and beverage service operations within the restaurant and conference and banqueting facilities.


• Ensure efficient staffing, rotas, and resource planning to meet the varying demands of restaurant trade and scheduled events.


• Monitor guest satisfaction, service quality, and operational performance, implementing improvements where required.


• Conduct pre\-event briefings and post\-event reviews to ensure continuous improvement and client satisfaction.


• Maintain exceptional standards of presentation, cleanliness, and safety throughout all restaurant, conference, and event spaces.


• Support wider hotel operations and cover Duty Manager shifts as required.

• Take overall responsibility for the successful delivery of weddings, conferences, exhibitions, corporate meetings, gala dinners, charity events, and social functions.


• Liaise with event organisers, wedding couples, conference clients, and key stakeholders to ensure expectations are understood and exceeded.


• Coordinate room set\-ups, event logistics, food and beverage service requirements, and staffing plans for all functions.


• Ensure conference and banqueting facilities are presented to the highest standards and fully prepared prior to each event.


• Manage client feedback and resolve any issues promptly and professionally to ensure a positive guest experience.

• Lead, inspire, train, and develop a team of up to 35 restaurant, conference and banqueting colleagues.


• Conduct regular team meetings, briefings, and training sessions to ensure service excellence and operational consistency.


• Drive a culture of teamwork, accountability, professionalism, and outstanding guest service.


• Support recruitment, onboarding, performance management, succession planning, and employee engagement initiatives.


• Coach and mentor supervisors and team leaders to build internal talent and strengthen departmental performance.


• Ensure effective communication between restaurant, banqueting, kitchen, and hotel departments.

• Manage departmental budgets.


• Monitor sales performance and implement initiatives to maximise revenue opportunities across the restaurant lunch , dinner and coffee dock , and beverage function business.


• Conduct regular stock takes and investigate variances.


• Ensure accurate cash handling procedures and compliance with hotel policies.

• Deliver exceptional customer service and ensure all guest feedback is addressed promptly and professionally


• Build positive relationships with guests, clients, and function organisers.


• Actively drive service excellence and a culture of hospitality throughout the team.

• Proven experience in managing restaurant, conference, and banqueting operations.


• Strong leadership skills with experience in managing and developing a sizeable team (e.g., up to 35 colleagues).


• Demonstrable experience in food and beverage service operations management.


• Experience working closely with Sales, Events, and Kitchen teams to ensure seamless event delivery.


• Ability to manage departmental budgets and maximise revenue opportunities.

• Experience covering Duty Manager shifts within a hotel environment.


• Experience working within a progressive and supportive hotel group.


• Proven ability to monitor and improve guest satisfaction and service quality through feedback and continuous improvement.


• Experience with recruitment, onboarding, and performance management processes.

Budget Control, Customer Service, Leading Teams, Operations Management, Performance Management, Revenue Management, Team Management, Hospitality, Banqueting Skills, Coaching and Mentoring, Developing People, Recruitment and Selection, Leadership, Communication, Planning and Organising

About The Company

Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.

Company Culture

PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.

Company Benefits

PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well\-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work\-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success.

Just some of the benefits of working with us:

• Great Place to Work Accredited in UK 2025 \& 2026 and in Ireland since 2023


• Achieved Great Place to Work Best Workplace listing in Retail, Hospitality \& Leisure in UK 2025


• Achieved Great Place to Work Best Workplace listing for Women ireland and the UK in 2025


• PREM Group UK \& Ireland listed as one of the *Fortune* 100 Best Large Companies to Work For™ Europe for 2025


• Excellent working environment


• Learning \& development opportunities


• Career progression opportunities


• Competitive salary


• Staff uniform


• Excellent hotel staff rates across Ireland, UK \& Continental Europe for employees and friends and family rates


• Employee assistance programme


• Annual Employee recognition awards including long service recognition

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