Concierge Services Consultant (Hybrid-Working!)

Our client, a well-established, growing Independent Mortgage Brokerage based in Central London, are looking to recruit a fun, sociable Customer Services Executive to join their sociable team. Working on a hybrid basis (3 days in the office / 2 days working from home), this is an incredible opportunity for the perfect candidate!

Our client have been established for just over 20 years and have grown to close to 70 FTE, with a further 150+ freelance employees. Due to their growth and consistent success, they are now actively seeking the perfect candidate to join their Client Services department. In a nutshell, your responsibilities will include:

• Liaising with customers over the phone and email (50+ calls a day)


• Ensuring all customers are satisfied with the services provided by the company


• Promoting different services that could be of interest to the customer (no push for sales, just introducing products!)


• Booking in appointments for Advisors to explain additional products in more detail, should the customer(s) be interested


• Logging all customer interaction(s) on company CRM


• Offering an exceptional service to each and every customer

In order to be considered for this position, it is ESSENTIAL that you have the following:

• Minimum of 1 year's experience within a Customer Services capacity (high volume telephony environment)


• Proficient in all Microsoft Office programmes (Word/Excel/PowerPoint/Outlook)


• Articulate telephone manner


• Excellent communication skills (written and verbal)


• Genuine desire to progress


• Fun, sociable personality!

In addition to a very competitive basic salary of £27,000, our client are also offering the following:

• Annual bonus up to £4,000 (based on individual and company performance)


• Hybrid-working model (3 days in the office / 2 days working from home)


• Fantastic working hours: Monday - Friday: 9.00am - 5.30pm


• Amazing progression opportunities!

Our client are looking to move very quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience!

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