Compliance and Operations Manager

About Us

Platinum Eco Services Ltd delivers specialist energy efficiency and refurbishment works, with a strong focus on Park Homes and funded projects under PAS 2030/2035\.

Operating within the Warmer Homes Local Grant, we are a fast growing business with a strong pipeline and ambitious plans to scale. Alongside funded works, we deliver kitchens, bathrooms, windows, doors and full refurbishment packages.

As we continue to grow, we are looking for a Compliance \& Delivery Manager to take ownership of compliance, oversee the project coordination team, and ensure smooth, scalable delivery across the business.

Role Overview

This is an operational and compliance leadership role responsible for:

• End to end compliance across funded projects


• Oversight of Project Coordinators and Assistant Project Managers


• Project lifecycle management from install through to submission and payment


• Internal process development and system improvement


• Supporting operational efficiency and business growth

You will be accountable for ensuring projects move efficiently through the pipeline while maintaining full compliance with PAS and funding requirements.

Key Responsibilities

1\. Compliance \& Technical Oversight

• Take full ownership of compliance across all funded projects


• Review RC designs, risk assessments and improvement plans for each job


• Ensure all measures are compliant prior to installation and submission


• Act as escalation point for technical or non compliant cases


• Attend site where required to ensure quality and compliance standards

2\. Project Delivery Oversight

• Oversee the full lifecycle of projects from install through to submission


• Manage and support Project Coordinators and Assistant Project Managers


• Ensure jobs progress efficiently across all stages


• Identify risks, delays or bottlenecks and resolve proactively


• Maintain clear visibility of project status across the pipeline

3\. Compliance \& Submissions Management

• Oversee submission packs to ensure accuracy, consistency and minimal rejections


• Build and continuously improve compliance and submissions processes


• Liaise with Managing Agents, funders and accreditation bodies


• Ensure alignment with all funding requirements and updates


• Keep up to date with industry and compliance changes

4\. Process Improvement \& Systems

• Identify inefficiencies in workflows and implement improvements


• Support development and optimisation of internal systems such as PASHub and CRM


• Reduce errors and improve submission turnaround times


• Build scalable processes aligned with company growth

5\. Team Leadership \& Management

• Oversee, support and develop Project Coordinators and Assistant Project Managers


• Set clear expectations, structure and accountability within the team


• Monitor KPIs and performance across compliance and delivery


• Provide training and ongoing development to improve team capability

6\. Operations \& Financial Support

• Support forecasting of submissions and cashflow timelines


• Work closely with operations, compliance and finance teams


• Ensure alignment between delivery targets and funding requirements


• Support efficient resource planning across projects

7\. Business Growth \& Strategy

• Support onboarding of new Managing Agents and partners


• Provide insight into maximising funding delivery and allocation


• Contribute to scaling operations across new workstreams


• Support continuous improvement of overall business performance

Skills \& ExperienceEssential

• Strong experience in ECO4, GBIS or WHLG compliance and submissions


• Proven experience managing end to end funding lifecycle


• Strong knowledge of PAS 2030/2035 requirements


• Experience managing or overseeing teams


• Experience liaising with funders, managing agents and installers


• Highly organised with strong attention to detail

Desirable

• Experience with systems such as PASHub, ECOSURV, Corelogic or ECMK


• Background in process improvement or operations

Personal Attributes

• Commercially aware and solutions focused


• Proactive and able to improve systems, not just follow them


• Strong communicator across all levels


• Able to work in a fast paced, high growth environment


• Confident leader with strong organisational skills

Staff Retention \& Engagement Plan:

1\. Compensation \& Recognition

Annual Pay Review

• Scheduled each year in Q2


• Based on individual performance, company performance, inflation, and market rates

Tiered Bonus Structure

• Our bonus system is based on company\-wide performance and overall profitability:


• Tiered targets: The more we achieve together, the higher the bonus potential


• % of salary bonus: Rewards are calculated fairly based on your salary


• Bonus Hat: A fun end\-of\-month prize draw for all staff if we hit our first target, with rewards like vouchers, days off, and more

2\. Growth \& Development

Annual Appraisals

• Formal review to assess progress, set goals, and identify support needs


• Focus on career development and training aspirations

Quarterly Check\-ins

• Less formal, open conversation to maintain alignment and morale

Training \& Upskilling

• Budget set aside for individual/team development


• We encourage external courses, CPD, and shadowing (objectives will be set to compliment this)

3\. Wellbeing Initiatives

2 Staff events a year

• One summer activity, Spa day, Go Karting, Paintballing etc


• Christmas Do!

Flexible Working Options

• Choice of 8am or 9am start times, flexible each week


• WFH Options

4 Wellbeing HALF DAYS (in addition to annual leave) \- After 2 years continuous service

• These half days are designed to support your work\-life balance and personal wellbeing, without dipping into your holiday allowance. They’re intended for things like:


• Christmas shopping or time for personal errands


• Life admin or appointments


• Taking a breather when you’re feeling overwhelmed or need a reset


• They’re not to be used to extend holidays or as part of planned annual leave, they’re for short, meaningful breaks to help you recharge when you need it most.

4\. Communication, Inclusion and Culture

Daily Team Meetings

• Transparent updates on performance, goals, and changes

Quarterly “You Said, We Did” Feedback Loop

• We want to ensure our staff’s voices are heard and valued

Inclusion \& Belonging

• Celebrating birthdays, team lunches at pubs, office picnics


• Sharing Values and Principles

Recognition \& Appreciation

• We love celebrating the wins — big or small.


• Platinum Peeps shout\-outs in the group chat to recognise great work


• Team recognition in meetings and personal thank\-yous


• Free Lunch Fridays to show our appreciation


• Surprise breakfast treats as a little thank\-you for going the extra mile

Please note: All benefits and incentives outlined in this plan are offered at the discretion of the business and may be amended, paused, or withdrawn at any time. Eligibility begins after a successful 6\-month probation period and is subject to ongoing performance and company circumstances.

Apply Now!

If you’re excited to grow in a fast\-paced, hands\-on environment and want to be part of a team that values people, performance and progression, we’d love to hear from you.

Job Types: Full\-time, Contract

Pay: £40,000\.00\-£45,000\.00 per year

Benefits:

• Company pension


• Free parking


• On\-site parking

Work Location: In person

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