Complex Needs Worker

Do you have a genuine interest in supporting people to rebuild their lives and the ability to empathise with others?

We're looking for an enthusiastic Complex Needs Worker with considerable experience of working with people with substance misuse, mental health problems and knowledge of the problems that confront homeless people with complex needs. You will be joining the team in our Islington Progression Pathway, a service that provides accommodation and support to individuals with complex needs in a recovery focused way. The team works collaboratively with clients in a safe and supportive environment in developing goals, plans and strategies to better manage their mental health, substance misuse and any associated risks.

Your key responsibilities will include:

• Working as part of a multidisciplinary team to create an environment of person\-centred support for clients with complex needs, maintaining a safe environment which clients who have experienced complex trauma are able to build their confidence and discover opportunities for positive change, in line with Psychologically Informed Environment principles and St Mungo’s Framework.


• Identifying and developing external relationships that increase accessibility to support within Islington for clients with complex needs.


• Working across all IPP sites supporting project workers with complex clients.


• Providing and delivering training, support and case management to team members


• Attend all relevant training with Islington council and share learning and resources with wider team.


• This role is Monday\-Friday 9am\-5pm

We are looking for someone who has a good understanding of substance use and ideally one of the following; Mental health, Trauma Informed Care and/or Psychologically Informed Environments. To be successful in this role you will also require:

• The ability to maintain enthusiasm for a high level of contact with clients on a day to day basis.


• An understanding of a Person Centred approach and a non\-judgemental way of working with people who have been homeless, and have perhaps had negative experiences of services.


• Good communication skills and the ability to work with others whilst managing your own time.


• The ability to empower individuals to make positive changes and a willingness to develop these valuable skills.


• The ability to work flexibly which may include some weekends to ensure continuity of the service.


• Above all we are looking for someone who will be committed to the overall aims and objectives of the service and working in a psychologically informed way, ensuring clients are at the heart of everything they do.

Click the ‘Apply Now’ Button at the top of the page to start your online application form.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 16th June 2026

Interview and assessments on: 29th / 30th June 2026

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

3 Thomas More Square, Tower Hill, London, E1W 1YW

Telephone: 02038566000

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