Complaints Manager
Michael Page Business Support
Manchester
Full-time
GBP 40,000 – 40,000
This listing is from Reed
This is an exciting opportunity for a Complaints Manager to oversee and enhance the complaints-handling process in a customer-focused environment. The role requires a strong understanding of financial services or regulated industries and a commitment to delivering excellent service to customers.
Client Details
The employer is a well-established organisation within the financial services industry. They pride themselves on providing exceptional customer service and fostering a professional and inclusive workplace in Manchester.
Description
- Manage the end-to-end complaints process, ensuring timely and effective resolution.
- Maintain compliance with relevant financial services regulations and standards.
- Analyse complaint trends to identify areas for improvement and implement solutions.
- Collaborate with internal teams to ensure consistent responses and outcomes.
- Prepare detailed reports on complaints performance for senior management.
- Provide training and guidance to staff on complaints-handling procedures.
- Act as the main point of contact for escalated complaints and complex cases.
- Ensure a customer-centric approach is maintained throughout the complaints process.
A successful Complaints Manager should have:
- Experience in complaints management within the financial services industry.
- A thorough understanding of relevant regulations and compliance requirements.
- Strong analytical skills to identify trends and propose improvements.
- Excellent communication skills, both written and verbal.
- The ability to manage and resolve complex complaints effectively.
- A proactive approach to problem-solving and process enhancement.
- A competitive salary paying £40,000.
- A permanent position based in Manchester.
- Opportunities for professional growth within the financial services industry.
- A supportive and inclusive company culture.
- Comprehensive training to support your success in the role.
This listing is from Reed. View original listing ↗