Communications and Engagement Officer

Join Our Team as a Communications and Engagement Officer

Location: Norfolk (with travel across the county). Hybrid working from one of our locations and from home available by agreement.
Contract Type: Permanent
Salary: £33,000 per annum
Hours: Full time – 37 hours per week
Annual Leave: 25 days plus bank holidays (inc. two days in August and three days between Christmas and New Year for office closure)

About Us

At Norfolk Citizens Advice, we put people at the heart of everything we do. Our team is driven by compassion, integrity, and a commitment to making a positive difference across Norfolk. We’re proud of our reputation for delivering free, high-quality, accessible advice and support to those in need—and even prouder of the dedicated people who make it happen.

The Role

We’re looking for a dynamic Communications and Engagement Officer to help create and deliver our communications, branding, and stakeholder engagement. You’ll be a natural communicator who can inspire and connect with diverse audiences—from local residents to business leaders. Your work will help tell our story, amplify our impact, and support key fundraising initiatives.

You’ll be working with our Director of Partnerships and Philanthropy helping to shape and communicate our major projects, events, and campaigns. This is a varied and rewarding role where your ideas and initiative will be valued.

Key Responsibilities

• Delivering clear, compelling communications that reflect our values and impact.


• Internal communications: Lead on internal communications, including newsletters, to share key updates and ensure timely engaging and consistent messaging across the organisation.


• Support Locality Managers to develop accessible promotional materials that raise awareness and support service delivery


• Manage digital channels and create engaging social media content.


• Maintain a 12-month engagement diary content calendar and oversee branded materials.


• Act as a key contact for media and stakeholder enquiries.


• Support fundraising initiatives, including the Patrons’ Club and business supporter network.


• Organise major events such as the AGM and staff conferences.


• Produce impactful case studies and data to support reporting.

Essential:

• Excellent digital and social media skills.


• Confident communicator with presentation experience.


• Able to work independently and as part of a remote team.


• Comfortable working with senior stakeholders.

• Experience in charity, public sector, or commercial communications.


• Fundraising and donor engagement experience.


• Design and promotional material production.


• Project management experience.

• Based in Norfolk and able to travel across the county.


• Willing to work occasionally out-of-hours to support events.


• Subject to a probationary period.

REF-228 908

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