Commercial Growth & Operations Coordinator

Help Build the Growth Engine Behind a Scaling Technology Business

At Zexi Ltd, we deliver audio\-visual and workplace technology solutions that help businesses communicate and operate more effectively.

We are a growing business, and we’re looking for a highly organised, commercially minded individual to take ownership of customer growth activity, marketing execution, and operational structure within the company.

This is a hands\-on, high\-responsibility role in a small but fast\-moving team.

You will work closely with leadership and directly alongside a part\-time Sales \& Purchasing Coordinator, who manages purchasing activity, supplier coordination, and sales order processing.

This role focuses on the commercial flow of the business — driving customer engagement, supporting marketing\-led growth, improving pipeline discipline, and ensuring opportunities are actively progressed through the business.

This is ideal for someone who wants real ownership, variety, and the opportunity to grow into a senior commercial or operations role.

The Role

You will be responsible for helping keep the business commercially structured, active, and growing.

You will ensure that:

• Customer enquiries are followed up consistently


• Sales opportunities are actively progressed and not lost in the system


• Marketing activity is executed and directly supports pipeline growth


• Customer relationships are developed and maintained


• Leadership has clear visibility of commercial activity and performance

You will act as a key connector between marketing activity, customer communication, sales progression, and operational delivery.

Key Responsibilities

Customer \& Commercial Coordination

• Improve flow of customer communication across enquiries, quotations, and follow\-ups


• Actively drive progression of sales opportunities through structured follow\-up


• Build strong customer relationships throughout the sales cycle and beyond


• Improve conversion rates through consistent communication and engagement


• Ensure a high\-quality and responsive customer experience

Marketing \& Growth Execution (Hands\-On Ownership)

• Take an active, hands\-on role in driving marketing activity that supports business growth


• Manage CRM systems, pipeline organisation, and customer segmentation


• Create and execute customer follow\-up campaigns and generate repeat business and referrals


• Coordinate customer testimonials, case studies, and project showcases


• Drive consistent lead follow\-up processes, improve conversion from enquiry to order


• Work closely with leadership to implement practical, results\-driven marketing initiatives


• Use modern technology, automation, and AI tools to improve marketing efficiency and output

Operational Coordination (alongside Sales \& Purchasing Support role)

• Work alongside the part\-time Sales \& Purchasing Coordinator to ensure smooth order processing and supplier coordination


• Ensure commercial commitments are aligned with operational delivery


• Support scheduling and coordination between sales, suppliers, and engineering teams


• Help maintain structure across live projects and customer delivery activity

Systems \& Business Organisation

• Maintain accurate CRM and commercial data integrity


• Improve internal workflows, processes, and business structure


• Support reporting and visibility of commercial activity


• Help implement more efficient ways of working using systems and AI tools

What We’re Looking For

We are looking for someone who is:

• Customer Focussed, Highly organised with strong attention to detail


• Commercially minded with an interest in sales and growth


• Confident taking ownership of marketing activity and follow\-up processes


• Proactive, reliable, and able to manage multiple priorities


• Comfortable working in a small, fast\-moving business environment


• Interested in marketing, systems, and business improvement

You may come from:

• Sales support or internal sales roles


• PA / Executive Assistant roles with commercial exposure


• Marketing coordination or CRM\-based roles


• Operations or office management positions


• Customer service roles with strong commercial awareness

Why Join Zexi?

• Real ownership across marketing, sales support, and operations


• Direct impact on business growth and customer relationships


• Reporting to CEO/leadership team


• Opportunity to develop into Commercial Manager / Operations Lead roles


• £30,000 salary \+ performance bonus


• Company pension


• Free on\-site parking

Apply Now

If you are someone who enjoys taking ownership, driving customer engagement, executing marketing activity, and helping a business grow through structure and consistency, we would like to hear from you.

Please send your CV and a short introduction outlining your experience and interest in the role.

Pay: From £28,000\.00 per year

Work Location: In person

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