via reed · 6 July 2026 ·6 days ago

Commercial Account Handler

i2i Recruitment Consultancy
Cheltenham Full-time GBP 30,000 – 35,000
28 jobs in Cheltenham — and more nearby.
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What’s in it for you? • Join a growing and supportive commercial insurance brokerage

  • Work with a varied portfolio of business clients across multiple sectors

  • Exposure to a broad range of commercial insurance products

  • Opportunity to develop your technical knowledge and progress your insurance career

  • Collaborative office-based team environment

Must have’s • Previous experience within commercial insurance or an insurance brokerage environment
  • Strong knowledge of commercial insurance products and policy administration

  • Experience managing renewals from initial information gathering through to presenting options

  • Excellent customer service and account management skills

  • Strong communication skills, both written and verbal

  • High levels of accuracy and attention to detail

  • Good numerical, analytical, and IT skills

  • Ability to manage workloads, prioritize tasks, and meet deadlines

  • A proactive and professional approach to client service

Nice to have’s • Knowledge of cyber, professional indemnity, commercial property, combined liability, or medical malpractice insurance
  • Experience using broker management systems

  • Cert CII qualification or currently working towards CII accreditation

So, what will you be doing? • Managing a portfolio of commercial insurance clients
  • Handling day-to-day client enquiries and policy servicing activities

  • Processing mid-term adjustments and policy documentation

  • Preparing and managing policy renewals

  • Obtaining, reviewing, and comparing quotations from insurers

  • Liaising with insurers and underwriters to negotiate terms and obtain competitive solutions

  • Supporting claims notifications and assisting with claim progression

  • Ensuring clients maintain appropriate levels of cover for their risk profile

  • Maintaining accurate client records and documentation

  • Identifying opportunities to improve cover or enhance policy terms

  • Providing administrative and account management support to the wider team

Interested? Send your CV to Tatiana at i2i Recruitment today!

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.

The market for this type of role

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