Coaching Partner Manager - South England

Details
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Reference number

460041

Salary

£34,587
HEO London\- £37,927
A Civil Service Pension with an employer contribution of 28\.97%
GBP

Job grade

Higher Executive Officer### Contract type

Permanent### Business area

Social Surveys\- The Social Survey Field Collection Division### Type of role

Operational Delivery### Working pattern

Flexible working, Full\-time, Homeworking, Part\-time, Compressed hours### Number of jobs available

1
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

This role is based in the South of England and will be offered on a home working contract. The advertised locations are London, Crawley, Southampton/ Portsmouth and Reading.

The post holder will be required to travel regularly within their geographical area, with occasional travel to office locations across the UK as needed to support team workshops and team days.About the job
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Job summary

The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.

The primary purpose of Social Surveys Directorate (SSD) is to provide high quality data that underpins core National Statistics and the wider UK statistical system. While much of ONS is reliant on us for their outputs and statistical bulletins, the data we generate supports research, policy development and decision making across the wider public and private sectors, academia, and the general public. Social Surveys Directorate is also responsible for the overarching ONS Survey Strategy and for an ambitious portfolio including data collection, transformation and continuous improvement to better meet user needs through improvements in data quality, timeliness, efficiency and capability.

Led by Alex Lambert, SSD is the largest Directorate in ONS, comprising approximately 2,000 colleagues, including the field communities, and split across six divisions.

Social Surveys Field Collection (SSFC)

Social Surveys Telephone and Ports Collection (SSTPC)

Social Surveys Research and Production (SSRP)

Social Surveys Strategy, Research and Innovation (SSRI)

Social Surveys Transformation (SST)

Social Surveys Central Division (SSCD)

Together we are responsible for many of the largest Social Surveys run in the United Kingdom.

The Social Survey Field Collection Division is a large and operationally complex area responsible for enabling the Office for National Statistics (ONS) to collect high‑quality survey data from households across the UK.

It is organised into three business areas Face‑to‑Face Field Operations, Audit \& Quality, and Strategy \& Programmes—which collectively oversee the interviewing community and deliver the enabling functions needed to support a wide‑scale, largely remote workforce.

Together, these business areas provide leadership, frontline delivery, governance, and innovation, ensuring that ONS survey data collection remains robust, efficient, and responsive to changing demands.

This work is guided by the division’s mission statement: “We are a flexible and diverse community of data collection experts, and our mission is to collect and deliver high‑quality, trusted social survey data from the public, utilising robust, sustainable and innovative processes to paint a picture of rapidly changing life in the United Kingdom.”

Job description

The Coaching Partner Manager role is part of the Social Surveys Data Field collection team, you will play a central part in supporting the rollout and ongoing delivery of the Coaching Partner function within the Face‑to‑Face (FTF) interviewer community. The post holder will provide strong leadership and oversight to ensure the Partner role is embedded effectively and delivers a consistent, high‑quality service aligned to operational priorities.

You will be responsible for the line management and development of a geographically dispersed team of Coaching Partners , supporting them from appointment through to full capability. This includes identifying training and development needs, overseeing learning plans, and providing regular feedback to support ongoing performance and professional growth.

Working closely with Field Operations Manager peers and key stakeholders, you will help ensure Partners are deployed effectively to meet business needs. You will also play a vital role in quality assuring Partner activity, monitoring performance and competence and advocating for the value of the Coaching Partner role across the organisation.

This role is based in the South of England , the advertised locations are London, Crawley, Southampton/ Portsmouth and reading. You will be offered on a home‑working contract. The post holder will be required to travel regularly within their geographical area, with occasional travel to office locations across the UK as needed to support team workshops and team days.

Responsibilities

• Line manage up to 15 Coaching Partner (number varies by business need).


• Oversee partner performance, capability and wellbeing, using MI, in\-person observations and regular engagement.


• Support training, induction and continuous development of partners.


• Ensure partner deployment is prioritised effectively and time is used efficiently.


• Work closely with HQ Operations, particularly Survey Operations Learning and Development and Survey Managers, and Field Operations Managers to align activity with SSC priorities.


• Promote best practice, consistency and continuous improvement across partner activity.


• Act as a key point of contact, advocating for partner roles and driving improvements.


• Develop and maintain operational level knowledge of our survey portfolio to support and develop your team’s knowledge and skills.


• Generate evidence\-based insights measuring the impact of partner support.

Person specification

Essential Criteria:

• Proven people management and stakeholder engagement capability, with experience of leading, motivating and supporting individuals and teams, and building effective working relationships with internal and external stakeholders.


• Strong ability to prioritise, plan and coordinate workloads, managing competing demands while maintaining performance standards and driving continuous improvement.


• Experience of performance management, including setting clear expectations, providing constructive feedback, and using coaching techniques to support development and improve outcomes.


• Evidence of leading others with a future‑focused mindset, contributing to and delivering operational change, supporting continuous improvement, and embedding new ways of working.


• Confident and effective user of MS Office applications and bespoke systems, with the ability to adapt quickly to new digital tools to support operational delivery and reporting.

Qualifications

A full UK driving licence with access to a vehicle and appropriate business car insurance are essential requirements for this role. We will be unable to offer a position to candidates who do not meet this criterion.### Behaviours

We'll assess you against these behaviours during the selection process:

• Developing Self and Others


• Changing and Improving


• Leadership


• Working Together

Alongside your salary of £34,587, Office for National Statistics contributes £10,019 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion \& Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Things you need to know
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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and E

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