Club Manager

We are seeking a dynamic Club Manager to lead our Walton\-On\-Thames club, ensuring it meets all performance targets and operational standards. This is a pivotal role, accountable for the club’s marketing, financial management, staffing, and compliance with Health \& Safety regulations.

Working closely with the central membership services team and the wider support functions, the Club Manager will lead local operations, drive business growth, and foster a high\-performing, values\-driven culture. They serve as the final point of responsibility for all club matters, including staff development and risk management.

Reporting Structure:

• Line Manager: Cluster Manager


• Direct Reports: Programme Manager


• Additional Team: Our team of Coaches

• Collaborate with the Operations Director and Cluster Manger to set performance targets, including EBITDA, and ensure these are consistently achieved.


• Lead the club with a strong presence, promoting a positive culture aligned with organisational values.


• Act as the club’s primary lead on Health \& Safety, ensuring full compliance at all times.


• Develop and execute a clear and effective marketing plan tailored to the club.


• Identify and communicate new business opportunities to the Operations Director.


• Manage people\-related matters proactively, with support from the People Team.


• Review and approve staff resourcing requests before escalation to the Head of Programmes and People Team.


• Ensure timely and accurate submission of payroll\-related data, including schedules, timesheets, and Kronos entries.


• Guide and support the Programme Manager, enabling them to manage day\-to\-day operations effectively in your absence.


• Recruitment and deployment of coaching staff.


• Ensure optimal staffing levels, maintaining the agreed payroll\-to\-revenue ratio.


• Support the Programme Manager in resolving complex member issues, such as parent complaints.


• Contribute to cross\-club and business\-wide projects as needed.

• Experience as an Assistant Operations Manager, Programme Manager, or Operations Manager, with hands\-on involvement in marketing, finance, and HR.


• Demonstrated leadership ability with a desire for continued growth and development.


• Strong alignment with the organisation’s values and a passion for making a difference.


• Eagerness to engage in broader business initiatives and projects.


• Highly self\-motivated, with the ability to inspire and lead others.


• Enjoyment in working with and developing children.


• Confidence in handling member and parent communications.


• Excellent customer service and interpersonal skills.

• Base Salary: £32,500


• Bonus: Up to 15% of salary (subject to business discretion)

Pay: £32,500\.00 per year

Benefits:

• Company pension


• Employee discount


• Gym membership


• Referral programme

• Walton\-on\-Thames KT12 1GH: reliably commute or plan to relocate before starting work (required)

• Sports coaching: 1 year (preferred)


• Management: 1 year (preferred)

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