Clinical Success Manager

Accountabilities

• Demonstrate, install, and train clinical teams on a suite of radiation oncology workflow automation solutions.


• Guide newly onboarded clinics through implementation and adoption, helping them establish efficient and clinically safe workflows.


• Work directly with clinics to understand operational and treatment-planning challenges and independently identify appropriate solutions.


• Collaborate with technical and programming teams when more complex customer issues require additional support.


• Partner with the EMEA sales team to demonstrate solutions to prospective customers and support the transition from evaluation through implementation.


• Provide training and ongoing clinical support to newly installed customers.


• Proactively engage existing clinics to gather feedback, understand evolving needs, and communicate relevant product updates and features.


• Host webinars and educational sessions to answer customer questions and demonstrate product capabilities.


• Develop clear, practical training materials and resources for clinical users.


• Build strong relationships with clinicians and clinical leaders across the EMEA region.


• Collaborate with clinics on research projects and help identify and develop reference sites in partnership with the EMEA sales team.


• Attend industry congresses, conferences, and on-site customer meetings to demonstrate solutions and strengthen clinical relationships.


• Travel to customer and industry locations across the region, with travel expected to be up to approximately 15%.


• Capture customer feedback and clinical insights that can contribute to future product development and improvements.


• Continuously expand your understanding of radiation oncology workflows, treatment planning, and emerging healthcare technologies.

Requirements

• Minimum 2 years of professional experience in clinical treatment planning.


• Strong knowledge of radiation oncology clinical workflows and treatment-planning practices.


• Exceptional presentation and public-speaking skills, with confidence demonstrating technology to clinical audiences.


• Strong critical-thinking and problem-solving abilities, particularly when diagnosing customer challenges and identifying practical solutions.


• Excellent written and spoken English.


• Fluent written and spoken Italian and/or German.


• Strong interpersonal and relationship-building skills, with the ability to engage effectively with clinicians and clinical leaders.


• Positive, enthusiastic attitude and a genuine commitment to improving patient care.


• Strong organizational skills and the ability to work independently in a remote environment.


• Ability to manage multiple projects, customer needs, and priorities within a busy and continuously evolving environment.


• Excellent written and verbal communication skills.


• Comfortable learning new technologies and translating their value into practical benefits for healthcare professionals.


• Compassionate, approachable, and receptive to customer feedback and new ideas.


• Passion for helping healthcare teams improve their workflows and achieve meaningful clinical outcomes.


• 5 years of clinical treatment-planning experience is preferred.


• Previous experience teaching treatment planning is an advantage.


• Customer success or customer-facing healthcare technology experience is preferred.


• Fluency in French or Spanish is an additional advantage.


• Willingness to travel up to approximately 15% for customer meetings, congresses, and industry events.

• Competitive, locally adjusted compensation.


• Reference base salary range of €60,000–€120,000 annually for applicable European markets, with actual compensation determined by location, experience, skills, role level, and internal equity.


• Benefits designed to comply with local requirements and market standards for international team members.


• Fully remote working environment.


• Opportunities to work with an international team supporting healthcare organizations across the EMEA region.


• Professional development through conferences, continued learning, and exposure to innovative healthcare technologies.


• Opportunities to participate in research projects and industry events.


• Meaningful opportunity to contribute to improving radiation oncology workflows and patient care.


• Collaborative environment with strong emphasis on clinical expertise, customer feedback, and continuous learning.


• Supportive international culture that values diverse backgrounds, perspectives, and experiences.


• Opportunity to develop both clinical and customer-success expertise while working with advanced healthcare technology.


• Flexible remote environment designed to support work-life balance.


• Opportunities to build relationships with clinicians and healthcare professionals across multiple markets.

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