Clinical Case Manager

Clinical Case Manager – experienced in paediatrics and adults

London, The Wellington Hospital

This role is based fully on site

Full time, 37\.5 hours per week

Monday to Friday, with a choice of 8am–4pm or 9am–5pm

Permanent contract

Salary: Competitive

We’re looking for a Clinical Case Manager to join our Case Management Team at The Wellington Hospital.

This opportunity is suited to an experienced professional with extensive inpatient bedside nursing experience across adult and paediatric care, or a strong background within the healthcare insurance sector, who is looking to apply their expertise in a broader, system‑focused role.

This is a role for someone who wants to step away from the bedside while staying closely connected to patient care. Working at one of HCA Healthcare UK’s flagship hospitals in London, you’ll join a highly skilled and supportive team that plays a vital role in shaping safe, well‑coordinated patient journeys across both adult and paediatric services.

Our Case Management Team works at the intersection of clinical care, patient advocacy and system navigation. You’ll support patients and families through complex pathways, working closely with consultants, multidisciplinary teams and third‑party payers to ensure care is appropriate, timely and well planned. The team is known for its collaborative approach, strong professional standards and commitment to putting patients at the centre of every decision.

As a Clinical Case Manager, you’ll use your senior clinical knowledge to assess, plan and coordinate care from admission through to discharge. Your day‑to‑day work balances sound clinical judgement with communication and problem solving, helping ensure patients receive the right care in the right place while supporting effective use of resources.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor, we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in the Case Management Team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Assess, plan, coordinate and review patient care and discharge planning across adult and paediatric services, starting from admission


• Act as a key liaison between patients, families, clinicians and third‑party payers to support safe, effective and timely care


• Complete utilisation reviews and obtain authorisation for treatment and ongoing care


• Contribute to multidisciplinary discussions and coordinated care and discharge decisions


• Promote patient advocacy, effective resource use and high standards of documentation and communication

• NMC registration as an Adult Nurse, with substantial post‑registration experience and exposure to paediatric care


• Extensive inpatient bedside nursing experience across adult and paediatric services, or significant experience within the healthcare insurance industry in a clinical or case management capacity


• Proven experience of utilisation review and complex discharge planning


• Senior‑level clinical experience, typically at Band 6 or above, with evidence of leadership or management responsibility


• Strong communication, organisational and stakeholder management skills, with confidence working independently and as part of a team

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our colleagues, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day.

As a Clinical Case Manager, you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with the option to buy or sell leave


• Private Healthcare Insurance for treatment at our leading hospitals


• Private pension contribution which increases with length of service


• Season Ticket Loan and Cycle to Work scheme


• Group Life Assurance from day one


• Critical illness cover


• Enhanced Maternity and Paternity pay


• Corporate staff discount for all facilities including Maternity packages at The Portland


• Comprehensive range of flexible health, protection and lifestyle benefits


• Discounts with over 800 major retailers

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring, because when you feel seen, heard and supported you can be at your best for our patients and each other. Our mission is simple, above all else we’re committed to the care and improvement of human life. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual


• Kindness and compassion: We treat people with kindness and compassion


• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness


• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

We believe everyone should feel comfortable bringing their full self to work and have equal access to opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements and reasonable adjustments throughout our recruitment process and in the workplace.

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