Clinic Administrator/Receptionist

Clinical Administrator/Receptionist.

We are looking for a friendly, professional and highly organised Clinical Administrator / Receptionist to join our team at Ultrasound Plus. This role requires excellent communication and customer service skills. You will be an important first point of contact for our patients, helping to ensure they receive a welcoming, efficient and professional experience from their initial enquiry through to their clinic appointment.

Responsibilities

\* Handling incoming telephone calls in a professional and friendly manner

\* Responding to patient enquiries by telephone, email and other communication channels

\* Providing patients with clear information regarding our ultrasound services and appointments

\* Carrying out general reception and administrative duties

\* Welcoming patients and managing the front desk during clinic sessions

\* Checking patients in and ensuring the reception and waiting areas run smoothly

\* Supporting sonographers and other clinical staff during busy clinic sessions

\* Taking payments and completing associated administrative tasks where required

\* Maintaining accurate and confidential patient records

\* Helping to ensure clinics run efficiently and on time

\* Dealing professionally and sensitively with patient queries or concerns

\* Carrying out regular stock takes and maintaining accurate stock records

\* Monitoring levels of clinical and general consumables and identifying items that need to be reordered

\* Ensuring clinic rooms and reception areas are appropriately stocked and prepared for clinic sessions

\* Following company procedures relating to patient confidentiality, data protection and clinical administration

Working Hours for the role will include regular Saturdays 8\.30am\-4\.30pm, Sundays 9\.00am\-4\.00pm, Mondays 2\.30pm\-7\.30pm, Tuesdays 2\.30pm\-7\.30pm , Wednesday 2\.30pm\-7\.30pm.

Applicants should therefore have the flexibility to work days and evenings as part of their working pattern. Additional daytime and/or weekend hours may also be available depending on clinic requirements.

About You, we are looking for someone who is:

\* Friendly, approachable and confident when dealing with patients

\* Professional and well presented

\* An excellent communicator, both on the telephone and face\-to\-face

\* Organised, reliable and able to manage multiple tasks

\* Comfortable working independently when running reception during evening clinics

\* Confident using computers, booking systems and email

\* Calm and professional when dealing with busy clinics or sensitive patient enquiries

\* Able to maintain discretion and confidentiality at all times

\* Proactive and able to identify when stock or supplies need replenishing

\* Flexible regarding working hours, particularly evenings

Previous experience in healthcare, medical administration, reception, customer service or a similar patient\-facing role would be advantageous, although training can be provided for the right candidate.

What We Offer, you will be joining a professional and supportive team providing private ultrasound services in a welcoming clinical environment. Full training on our systems, services and procedures will be provided. If you are organised, personable and enjoy providing excellent customer service in a healthcare environment, we would be pleased to hear from you. Please kindly take note this is only for candidates whom would be happy to work weekends, the late afternoon evening shifts and work all the shifts advertised.

Pay: £12\.71\-£13\.00 per hour

Expected hours: 25\.0 – 30\.0 per week

Benefits:

• Free parking


• On\-site parking

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