Client Success Manager

The Role

As our Client Success Manager, you’ll take the lead across a portfolio of clients, becoming their main point of contact and trusted adviser. The focus is on building strong, long term relationships, setting clear expectations, and spotting ways to help them grow. It’s less about overseeing the day to day details of delivery and more about steering the bigger picture and making sure clients feel confident in the direction we’re heading.

You’ll sit at the centre of the relationship between our clients and our team, keeping everyone aligned and moving towards the same goals. You’ll review digital marketing activity, make sense of the numbers, and turn campaign performance into clear, practical recommendations that keep things on track and delivering results.

Our work goes beyond chasing clicks or surface level metrics. We focus on commercial return, making sure campaigns contribute to pipeline, sales and long term growth rather than just looking good on a report.

About Us

Hillsgreen is a digital marketing agency built specifically for the agricultural and rural sector. We pair genuine sector knowledge with our own audience insight and a real understanding of rural businesses to help our clients grow in a way that makes commercial sense.

We exist to connect agriculture and champion rural businesses, helping them win more work and build stronger brands. As a team, we value curiosity, straight talking, respect and doing the job properly. Join us and you’ll be part of a close knit, supportive environment where you’re trusted to develop, push yourself and make work that has a real impact.

Key Accountabilities

\-Building strong client relationships \- Understanding their business goals, challenges, and ambitions.

\- Oversee the execution of client strategy \- Act as a trusted strategic partner, proactively reviewing campaign performance and identifying opportunities to improve results through strategic adjustments.

\- Overseeing the client performance against commercial objectives \- review the digital marketing performance and collaborate with internal marketing teams to ensure seamless project delivery that aligns with client goals.

\- Client comms, reporting and administration \- Lead client meetings, presenting results, insights, and ensure project mangement \& CRM systems are kept up to date.

\- Client renewal, growth \& profitability \-Achieving contract renewals, pitching upsell opportunities and ensuring the account is profitable.

What You'll Bring

Relationship Building: Proven experience engaging with key stakeholders, building trust and rapport, and effectively influencing others.

\- Digital Marketing Expertise: Strong understanding of digital marketing channels and how they contribute to commercial growth. Able to interpret performance data, connect activity to ROI, and advise clients on how digital supports wider business objectives. Confident in discussing performance with specialists without needing to deliver campaigns directly.

\- Strategic Thinking: Ability to align client goals with agency capabilities to deliver measurable results. As well as proactively identifying opportunities that deliver client goals.

\- Organisational Skills: Strong multitasking and time\-management abilities with a sharp eye for detail.

\- Sales Orientation: Experience with sales and identifying opportunities for revenue growth is desirable but not essential.

\- Communication Expertise: Exceptional verbal and written communication skills that resonate with diverse audiences.

\- Proactive Mindset: A solution\-focused approach with the ability to handle challenges with confidence.

Marketing Strategy: A strategic, data\-driven marketing mindset with the ability to interpret campaign performance and recommend actionable improvements.

\- Commercial Acumen: Strong commercial acumen, with the ability to connect marketing activities to ROI and broader business outcomes.

\- Agricultural/Rural Knowledge: Although not necessary, knowledge or an understanding of the agricultural industry is advantageous. A passion for learning about the sector and its unique challenges is essential.

What You'll Get

• Competitive Salary: £32k \- £38k (depending on experience)


• Generous Holiday Allowance: 35 days of annual leave including bank holidays.


• Personal Development: 1:1 reviews and opportunities to expand your expertise.


• Hybrid Working: A mix of office and remote working days.


• Pension Scheme: A minimum of 3% employer contribution and 5% employee contribution, helping you save for your future.


• Professional Growth: Access to mentoring, study support, and professional development opportunities.


• Supportive Culture: Be part of a collaborative, passionate team that values creativity and shared success.


• Plus… Additional service based benefits after 1 year of service including, Healthshield Cash Plan, salary sacrifice EV car scheme, enhanced maternity \& paternity support, enhanced pension contributions.

Show up \- You are ready to make a difference \- reliable, proactive and committed.

Crack on \- You are resilient and always find a way, even when it gets tough.

Muck in \- You are a genuine teammate who helps others succeed.

Make connections \- You build relationships \- and friendships \- that last long after the work is done.

Ask what if? \- You explore possibilities, challenge assumptions and keep looking for opportunities.

Have a laugh! \- And occasionally a cry. We take the work seriously, just not ourselves.

If you want your application to really stand out, apply directly through our website \- https://www.hillsgreen.co.uk/culture/join\-our\-team/

Pay: £32,000\.00\-£36,000\.00 per year

Benefits:

• Company events


• Company pension


• Employee mentoring programme


• Flexitime


• Free parking


• On\-site parking

• Holmes Chapel CW10 9LT: reliably commute or plan to relocate before starting work (required)

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