Client Success Manager

Strategic Account Manager

Monday to Friday from 08:00AM to 17:00PM

Location: Stockholm – Hybrid

The salary range for this specific role will be SEK 40\.000 – SEK 50\.000 gross per month.

The final salary will be determined based on relevant skills, experience, and role scope, in line with our objective and gender\-neutral compensation framework.

A Strategic Account Manager Success Manager (SAM) for our Digital Brand Services (DBS) business division. As a SAM in DBS, you will interact with decision\-makers at Fortune 1000 companies to help them grow and protect their global brands online. This position requires extensive client contact, including occasional face\- to \-face meetings, and the ability to present complex information in a clear and concise manner. To be successful in this role, a history of providing outstanding B2B customer service and relationship management, comfort working with technology and a basic understanding of how the Internet operates are needed.

What You'll Do For Us:

• Build relationships with B and C\-Level Executives to gain a deep understanding of customers’ business and goals/KPIs;


• Proactively educate clients about industry developments and potential impacts to their business and online strategy;


• Provide clients with strategic insights, analytics and recommendations regarding their assets managed by CSC;


• Serve as primary point of contact for account, and partner with CSC operational teams to ensure all requests and projects are completed on time and on budget;


• Manage customer relationships to ensure retention and satisfaction in assigned accounts;


• Partner with Sales to develop and execute on account plans;


• Identify and help develop additional client contacts within assigned accounts:


• Identify and generate new Sales leads;


• Provide budget projections and conduct contract and price negotiations for assigned accounts;


• Develop and conduct effective client presentations and Business Review meetings either in\-person or via Microsoft Teams


• Maintain thorough up\-to\-date notes, leads, quotations, and contracts through CRM system


• Keep up to date on industry news


• Network by attending industry specific events and trade shows and/or conducting company\-sponsored webinars


• Sharing sales, product knowledge and ideas with other team members

• What technical skills, experience, and qualifications do you need?


• 3\+ years B2B Account Management experience


• Comfort and experience working with B and C\-level executives


• A history of detail\-oriented, multi\-tasking in a deadline\-driven, dynamic environment


• Excellent analytical and problem\-solving skills


• Ability to think proactively and strategically to meet the clients’ needs


• Relentless dedication to outstanding customer service


• Ability to handle escalated client issues with a steady hand


• Excellent communication and organizational skills (verbal and written), as well as ability to think quick on your feet


• Strong negotiation skills and business acumen


• Quick learner with a demonstrated passion for technology and the Internet ecosystem


• Ability to work as part of a team and collaborate effectively with colleagues


• Salesforce CRM experience preferred, but not required


• Intellectual Property, Domain Name, Brand Protection, SSL, DNS Hosting or Phishing background preferred, but not required


• Multi\-lingual preferred, but not required

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