Client Services Manager - BD

Job Summary

If you are a driven commercial professional ready to use your skills to make a real social difference, this is the role for you. You will drive our mission forward by developing both new and existing relationships across the public sector.

At Diva our team is passionate, focused and creative. We relish a challenge and fully invest in the relationships we build with clients, colleagues and collaborators, and are proud to have built a robust client base of retained clients built over many years.

There is a real opportunity to build on this and support Diva’s further growth in existing and parallel markets.

This is a key role within the business, working with public sector organisations, social enterprises and related companies to support them in delivering the work they do with ethical, values\-based marketing and communications services.

This role is commercially focused with the ultimate measure of success being the acquisition of new business, through a range of activities including proactive outreach activities such as Linkedin, email campaigns, email newsletters, networking, conferences and other outbound sales activities. Using existing work or examples of work as well as creating insightful posts to engage new contacts as well as the opportunity to get referrals from existing clients. You will be a key part of the team to meet the company’s annual revenue targets driven by the excellent work we are doing on nurturing and growing long term relationships with clients.

Working closely with the Managing Director, Operations Manager and senior management team the Client Services Manager (CSM) will develop a coherent and achievable outreach strategy that works within the overall business growth strategy. This will require the CSM to align closely with the company’s ambitions, ethos and values, working closely with those responsible for marketing Diva as well as supporting the acquisition of new business through following up with proposals, quotations and where required client meetings.

The successful candidate will be required to make full use of AI tools and technologies to support outreach, new lead generation and targeting prospective clients. Experience in the use of tools such as Claude, Gemini and HubSpot are essential for this role.

Key Responsibilities

• Acquiring new business for the company, working closely with the MD to achieve the business revenue targets.


• Proactively outreach to potential clients using Linkedin and AI tools and other methods of outreach.


• Working with MarComms manager to develop client plans with Account Managers to ensure we are bringing in new projects from a proactive approach


• Having a clear understanding of our clients and our work (full training will be given)


• Passionate management style that drives engagement with the wider team and involves team members in the creation of strategy opportunities


• Working closely with the MD and Operations Manager to contribute to the overall development of the business through innovation and understanding of where the business could take advantage of new opportunities due to trends, knowledge of government spend and insight from clients.


• Attend any exhibitions or networking events as appropriate


• Adhere to and promote the values of the company and contribute to the marketing of Diva

• An understanding of marketing and communications services and experience of building relationships with prospective clients for a service\-related company


• Experience of building excellent relationships with prospects/clients through a clear understanding of their needs and how to respond proactively and intelligently to build sustainable relationships


• Demonstration of a commercial acumen and the ability to see opportunities in line with Diva’s values and ethics


• Ideally experience, knowledge but must have enthusiasm to utilise/exploit AI tools for outreach, lead generation, targeting, refining outreach strategies and implementing intelligence\-based outreach with clear tracking and follow\-up mechanisms in place.


• Ideally experience of working with or engaging public sector organisations


• Proactive and driven with a proven track record of achieving KPIs/targets


• Logical thinker who regularly solves problems by employing creative solutions


• Enjoys multi\-tasking and has very strong personal organisation skills.


• Strong verbal and listening skills


• Team player who can engage, enthuse and develop through mirroring and mentoring you will have a positive approach.


• Highly professional approach to work with sound commercial acumen to contribute to developing new opportunities for the company.

Benefits:

• Company pension


• Cycle to work scheme

• Sheffield S1 2BX: reliably commute or plan to relocate before starting work (required)

• Business development: 8 years (required)


• Management: 8 years (required)

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