Client Services Delivery Manager

Client Service Delivery Manager London (3 days onsite)
£650 per day - UMB
9-month contract

We are seeking an experienced Client Service Delivery Manager to support key, established client relationships within a leading global financial services environment.

This is a senior, client-facing role focused on end-to-end service delivery across multiple operational areas, including fund administration, transfer agency, and fund accounting. The position sits within a well-established, high-performing team and offers exposure to complex client environments and senior stakeholders.

The Role You will act as a senior point of contact for service delivery, overseeing the coordination of internal teams and ensuring a consistent, high-quality client experience.

Key responsibilities include:

• Managing overall client service delivery across multiple business lines


• Acting as an escalation point for client issues, ensuring timely resolution


• Overseeing multiple concurrent service matters and driving them through to completion


• Coordinating cross-functional teams to ensure alignment and delivery consistency


• Building strong relationships with senior client stakeholders


• Supporting service reviews, monitoring delivery performance, and identifying areas for improvement


• Maintaining oversight of ongoing client activity to proactively mitigate risk and prevent escalation

What We're Looking For • Strong experience within financial services, ideally within client service, operations, or service delivery

• Broad understanding of fund administration, transfer agency, and/or fund accounting


• Experience operating in a client-facing role with senior stakeholder interaction


• Proven ability to manage complex service environments and multiple priorities


• Confident handling of escalations and challenging client situations


• Excellent communication, coordination, and stakeholder management skills


• Ability to work collaboratively across teams and bring together different areas of the business

What You'll Bring • A pragmatic and solutions-focused approach to client service delivery

• Strong relationship-building skills and professional credibility


• Ability to operate effectively in a fast-paced, evolving environment


• A collaborative mindset and the confidence to engage at senior levels

Why Apply • Opportunity to work within a stable, experienced, and collaborative team

• Exposure to complex, high-value client relationships


• Broad, end-to-end oversight across multiple service lines


• A role with meaningful impact on client experience and delivery outcomes

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