Client Service Apprentice- Audio

Job Description: Client Service Apprentice\- Audio

Location: Central London (Hybrid)

Compensation: London Living Wage

About us

Adwanted UK is a leading provider of media tech, data, and thought leadership. With decades of experience, they are uniquely connected to the key players and deliver impressive reach and influence across the industry.

Adwanted has developed products across the wider advertising industry, providing two core platforms in audio advertising: AudioTrack, which delivers audio ads to broadcasters, and J\-ET, a cloud\-based trading system used by agencies and media owners to plan and manage advertising.

About the Role

This Client Service Apprentice position is an excellent opportunity for a bright, analytical and numerical Client Service Apprentice to support the busy audio help desk team across all aspects of our core audio products \- AudioTrack \& J\-ET.

Our products and the support team are highly regarded by our clients, many of whom use the help desk service on a daily basis. As you progress through your apprenticeship, there will be opportunities to widen your skills. If you are a highly motivated and results\-driven individual with a passion for technology, we would love you to join our hardworking, dedicated and lively team.

Responsibilities

• Learn AudioTrack, J\-ET and our other audio products comprehensively.


• Day to day support across the audio helpdesk. Ensuring that all helpdesk calls and incoming emails are acted upon in a timely manner.


• Develop, grow and maintain strong working relationships with all clients.


• Liaise with our client’s tech partners whose systems integrate with our products.


• Maintain the internal client management system and log all helpdesk calls and emails.


• Share your ideas and proactively contribute to marketing and client communications.


• Analyse and report on key metrics including system usage and helpdesk volumes


• Load weekly and ad\-hoc data files provided by radio stations using automated processes, troubleshoot where the files contain incorrect data and liaise with the stations to provide new files.


• Be involved in the testing of new product developments and enhancements.


• Support the team in maintaining databases.


• Replicate customer\-reported issues, capturing and recording necessary information.


• Identify and escalate priority issues.


• Report software bugs/faults, liaise with developers and conduct testing to ensure these are resolved.

• Potential career progression includes developing both your client and software support skills. With opportunities to progress into more senior client service roles that include account management, user training and client onboarding. Alternatively, you might focus on software support and data skills and progress into a more data focussed role, learning SQL and API skills.

• You will be a confident and outgoing individual, who presents both themself and concepts and ideas well. Previous experience of presenting to others, would be an advantage.


• You will be numerate with an ability to analyse and interpret data and understand audience measurement calculations.


• A love of all things software and systems and the ability to learn new systems and processes quickly will be fundamental to success in this role.


• Previous experience of working with the public or clients would be an advantage, and strong communications skills, both verbal and written are a must.


• Excellent attention to detail, with the ability to demonstrate this, is essential – along with the ability to prioritise and problem solve.


• This role requires someone who thrives on working as part of a team.


• Knowledge of the media industry and the data that is used would be an advantage.


• Experience of Hubspot CRM and Sales tools would be helpful, but not essential.


• Educated to a minimum of Level 3 qualifications (e.g. A Levels) is required with GCSEs in Maths and English at grade B/6 and above.

Pay: £26,936\.00 per year

Benefits:

• Casual dress


• Company pension


• Cycle to work scheme


• Private medical insurance


• Work from home

• A\-Level or equivalent (preferred)

• United Kingdom (required)

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