Client Service Advisor

Client Services Advisor / Account Manager

• Annual Salary: Up to £30,000


• Location: Basingstoke


• Job Type: Permanent, Full-time

Join a leading logistics and fulfilment partner in Basingstoke as a Client Services Advisor. This role is ideal for someone who is highly organised, customer-focused, and thrives in a fast-paced environment. You will act as the key link between our clients and internal departments, ensuring high levels of service, accuracy, and client satisfaction.

Day-to-day of the role:

• Act as the primary point of contact for assigned client accounts, managing communication via email, phone, and operational systems.


• Build strong and professional client relationships, resolving service issues and escalating operational concerns where required.


• Provide proactive updates to clients regarding orders, production, and fulfilment activity.


• Coordinate onboarding of new clients from sales handover through to go-live.


• Configure and maintain accurate client information within operational systems.


• Raise and manage works orders, fulfilment requests, and operational activities.


• Work closely with Warehouse, Production, and Transport teams to ensure smooth operational delivery.


• Monitor stock movements, order progress, and operational timelines, escalating operational risks, delays, or stock concerns promptly.


• Maintain accurate client records, documentation, and rate cards, supporting billing accuracy and resolution of invoice queries.


• Maintain operational trackers and client reporting, supporting continuous improvement initiatives across the Service Delivery function.

Required Skills & Qualifications:

• Previous experience within Client Services, Customer Service, Account Management, or Operational Support role.


• Strong organisational and multitasking skills.


• Excellent communication and relationship management abilities.


• High attention to detail and data accuracy.


• Ability to work effectively within a fast-paced operational environment.


• Strong problem-solving and coordination capability.


• Experience within fulfilment, logistics, warehousing, co-packing, or manufacturing environments is desirable.


• Experience using operational systems like Mintsoft, Nulogy, or similar is advantageous.

Benefits:

• Competitive salary.


• On-site parking.


• Supportive and collaborative working environment.


• Opportunity to contribute to operational improvement and business growth.

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